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18
Mold grows inside the
humidifier.
Clean the water tank and base chamber regularly.
Essential oil has little or no
smell.
Add more essential oil. For best results, use pure
essential oil.
Mist leaks from the nozzle. Place the nozzle properly on the mist tube.
The humidity display is not
accurate.
Moisture may have built up inside the humidity sensor.
Turn off the humidifier, remove the aroma box, and
allow the sensor to air dry.
The LED screen displays “--” Thermo-Hygrometer sensor(Interior) exception. Please
contact Customer Support or use the humidifier after
binding with Govee Thermo-Hygrometer.
The humidity level isn't
changing in my room.
Choose a higher mist level or turn on the Warm Mist
Mode.
Depending on your environment, the humidifier may
take longer to humidify your air.
The room may be larger than the humidifier's effective
range. If the room is larger than 495ft²/46m², the
humidifier will not be as effective.
If the humidifier is placed within 12 inches / 30 cm of a
wall or in a corner, the humidity sensor cannot provide
a proper reading for the relative humidity in the room.
The humidity sensor will give an improper reading if it
is exposed to dust. Avoid using the humidifier in dusty
rooms. Avoid using tap water in the humidifier as this
can increase dust in the air.
keeps flashing. Clean the water tank and the base chamber. Refill the
water tank and place the water tank properly onto the
base.
Problem
Possible Solution
The LED screen display "ER"
when touching buttons.
Product exception. Please contact Customer Support.
flashes when turning on
the Warm Mist Mode
Heating exception. Please contact Customer Support.
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