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AXIS 247S - Troubleshooting
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arp -s <IP address of Video Server> <Serial number> temp
ping -s 408 <IP address of Video Server>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of Video Server> <Serial number>
ping -l 408 -t <IP address of Video Server>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the Video Server’s IP address. In the page that appears, use the Browse button
to select the upgrade file to use, e.g. axis247s.bin. Then click the Load button to restart the upgrade
process.
4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady
green on the Power and Status LEDs and flashing green or amber on the Network LED.
5. Reinstall the Video Server.
If the emergency recovery procedure does not get the Video Server up and running again, please contact Axis
support at www.axis.com/techsup/
Support
If you contact Axis support, please help us help you resolve your problems expediently by providing a server
report, log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report contains important
information about the server and its software, as well as a list of the current parameters.
Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since
the last restart of the system and can prove a useful diagnostic tool for troubleshooting.
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