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The speakers are making an odd sound.
Run Sound Test.
• (left directional button) Settings Support Device Care Self Diagnosis Sound Test Try Now
Make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Broadcast Signal. A low signal level may cause sound distortions.
• (left directional button) Settings Support Device Care Self Diagnosis Broadcast Signal
The sound is interrupted.
Sound quality may become affected if the wireless router is close to the Bluetooth speaker. Place the Bluetooth
speaker as close as possible to the TV without obstacle between them. Do not place the wireless router close to the
Bluetooth speaker body.
To minimise interruptions, we recommend a wireless access point that uses a 5 GHz frequency. 5 GHz may not be
available depending on the model.
When the symptom persists, it is recommended to use wired connection such as HDMI (eARC/ARC) and Optical.
Whenever a function is used on the TV or the channel is changed, the TV
voices the activity. The TV explains in voice-over the video scenes displayed
on the screen.
Turn off the Voice Guide function in Voice Guide Settings.
• (left directional button) Settings All Settings General & Privacy Accessibility Voice Guide
Settings Voice Guide Try Now
The TV audio is not being played through the Soundbar or A/V receiver.
Check the Soundbar or A/V receiver's power supply and its settings.
• When connecting the optical cable between the TV and Soundbar or A/V receiver, make sure that the sound
output is set Receiver (Optical) on your TV.
• In case of HDMI-eARC connection, make sure that it is connected to the eARC dedicated HDMI port on your TV.
However, the eARC can be used only when the Soundbar or A/V receiver supports the eARC feature.
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