USER MANUAL
Before using the TV, please read this manual
thoroughly and retain it for future reference.
ENGLISH
FRANÇAIS
ESPAÑOL
ES-A232203 A
USER MANUAL
Before using the TV, please read this manual
thoroughly and retain it for future reference.
ENGLISH
Copyright Statement
© 2023 Hisense Company Ltd. All Rights Reserved.
All material in this User Manual is the property of Hisense Company Ltd. and its subsidiaries, and is
protected under US, CANADA, MEXICO and International copyright and/or other intellectual property
laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or
otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense Company Ltd.
rights under the aforementioned laws.
No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any
manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the prior
written permission of Hisense Company Ltd.
Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the
following addresses:
USA: Hisense USA Corporation
105 Satellite BLVD Suite I,
Suwanee, GA 30024
CANADA: Hisense Canada Co., Ltd
2550 Meadowvale Boulevard, Unit 1
Mississauga, ON, Canada L5N 8C2
MEXICO
IMPORTER:
Hisense Mexico S. de R.L. de C.V.
Blvd. Miguel de Cervantes Saavedra No 301
Torre Norte Piso 2, Col. Ampliación Granada
Miguel Hidalgo, Ciudad de México, C.P. 11520
RFC: HME110512IY3
TEL: (52) (55) 5531-3515
Hisense, and any and all other Hisense product names, logo’s, slogans or marks are registered trademarks
of Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective
holders.
©2023. All rights reserved. Hisense and the Hisense logo are registered trademarks of Hisense. Other brand
and product names are registered trademarks of their respective owners.
Disclaimer Page
**Notwithstanding anything to the contrary, including in any or all descriptions, representations, statements
or other communications related to this Hisense device (hereinafter “Device”) made in any form whatsoever
and at any time, some or all of the pre-installed, or subsequently installed Application Services may not be
available or capable of functioning as intended by the provider of the Application Services in any or all usage
areas for reasons outside of Hisense’s control, including but not limited to, Internet access, local service
limitations, etc. Any purchase or use of the Device, including any Application Services, is purely at the
user’s risk. Application Services are provided on an as-available basis without warranties of any kind, either
expressed or implied, that the Application Service will be uninterrupted or error-free, including but not limited
to vagaries of weather, disruption of Service, acts of God, warranties of title, local or regional limitations,
no infringement, NOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. No advice or information given by Hisense, providers, affiliates, or contractors or their respective
employees shall create such a warranty. Hisense specifically disclaims responsibility for any or all Application
Services from functioning at any time, and by purchasing the Device, you accept such disclaimer without any
claim on Hisense. You are solely responsible for providing an active and working connection to the Internet,
along with any and all hardware and/or software necessary to use the Hisense Device as intended.
Contents
First-Time Use
Prepare Live TV ............................................................................................................................................. 1
Connecting to the Internet .............................................................................................................................. 1
Using External Devices .................................................................................................................................. 3
Home Screen ................................................................................................................................................. 3
Enjoy Live TV
Using the Live TV ........................................................................................................................................... 4
Programme Guide (EPG) ............................................................................................................................... 5
Programme Recording (PVR) ........................................................................................................................ 5
Timeshift ......................................................................................................................................................... 6
Benets of Smart TV
Using a Google Account ................................................................................................................................. 7
Using Voice Control ........................................................................................................................................ 7
Share your Smart Phone/Computer Screen on the TV .................................................................................. 8
Using Apps ..................................................................................................................................................... 8
Apps Settings and Permissions ..................................................................................................................... 9
Connecting to External Devices
Remote & Accessories ................................................................................................................................. 10
Settings Overview
Display & Sound ............................................................................................................................................11
Network & Internet ....................................................................................................................................... 13
Privacy ......................................................................................................................................................... 13
System ......................................................................................................................................................... 14
Help & Feedback .......................................................................................................................................... 16
Using Parental Control ................................................................................................................................. 17
Accessibility Features
Accessibility Menu Setup ............................................................................................................................. 18
Text-to-Speech (TTS) and Video Description Functionalities on TV ............................................................ 18
Advanced Options ........................................................................................................................................ 19
Entertainment
MultiMediaPlayer .......................................................................................................................................... 20
Media Format List ........................................................................................................................................ 20
Troubleshooting
FAQ .............................................................................................................................................................. 24
Picture Issues ............................................................................................................................................... 29
Sound Issues ............................................................................................................................................... 29
Network Issues ............................................................................................................................................. 30
Channel and Broadcast Issues .................................................................................................................... 30
External Device Connection Issues ............................................................................................................. 30
HDMI & CEC Issues ..................................................................................................................................... 31
Application Issues ........................................................................................................................................ 31
Media Files ................................................................................................................................................... 31
Other Issues ................................................................................................................................................. 32
1
First-Time Use
Disclaimer:
Instructions and images in this manual are only for reference and may dier from the actual product.
Prepare Live TV
Connect antenna/cable to the TV
Note:
• TV jacks may vary and antenna/cable function may not be applicable in some models/countries/regions.
• You may also connect devices that can receive broadcast signals such as a Set Top Box.
• The function above may vary depending on actual products.
Start auto scan or manual scan
> TV
If no TV channels were saved before, you will be prompted to do a channel search. You have some ways to
access
Channel Scan
:
Press button on your remote control to select
Settings > Channels & Inputs > Channels > Channel
Scan
.
or press / and button,
select
Channels > Channel > Channel Scan
.
or press / button,
select
Settings > Channels & Inputs > Channel Scan.
Before Channel Scan, you can set
Channels & Inputs > Installation Mode
> Antenna
or
Cable
.
Note:
• When the TV is powered on, press the button on the remote to turn on TV. (Except the rst time).
• Antenna/cable function may not be applicable in some models/countries/regions.
Connecting to the Internet
To get access to the Internet using a wired connection or connecting to an available wireless network.
Connect to a Wired (Ethernet) Network
To get access to the Internet using a wired connection, it is recommended to use a modem or router that
supports Dynamic Host Conguration Protocol (DHCP). Modems and routers that support DHCP automatically
provide the IP address, subnet mask, gateway, and DNS, so you do not have to enter them manually. Most
home networks already have DHCP.
See the illustration below.
2
After connecting to a wired (Ethernet) network:
Press button on your remote control to select
Settings > Network & Internet.
Go to ETHERNET section, and set the TV network by pressing button to enter the submenu.
• Connection Type/Not connected
Show whether the Ethernet is connected.
• Proxy settings
You can set the proxy server.
• IP settings
Congure the IP setting for your network connection.
Note:
• This function may not be applicable in some models/countries/regions.
Connect to a Wireless Network
To connect to an available wireless network, make sure that you turn on your wireless router and have the
wireless router's SSID and password before attempting to connect.
To get access to the Internet using a wireless connection:
Press button on your remote control to select
Settings > Network & Internet > Wi-Fi.
To get access to the Internet in a wireless way:
1. Turn on your Wi-Fi.
2. The list of networks will display automatically.
3. Select a wireless network from the list, and input the password.
4. If the network connection does not appear in the list, select
See all
to display all the list, or select
Add new
network
to input a wireless network name, select the type of security mode, and enter password.
Scanning always available
Press button on your remote control to select
Settings > Network & Internet > Scanning always
available.
Let Google's location service and other apps scan for networks, even when Wi-Fi is o.
First-Time Use
3
First-Time Use
Using External Devices
Switch between external devices connected to the TV.
1. Press button on your remote control.
2. Select your desired input source.
Home Screen
All TV functions can be accessed from the Home screen.
Display the Home Screen
Press button on your remote control to enter the Home screen. To exit the Home screen, use your remote
control or use the navigation buttons on the screen to move the cursor to other icons, press button to enter
and select your desired service.
Google Assistant:
Hold the button down and talk to search movies, shows, apps, and more by speaking.
Google Search:
Search movies, shows, apps, and more by typing.
Apps:
Your apps, App categories, App from my other devices, etc.
Library:
Purchased movies, Purchased shows, Watchlist, etc.
Settings:
Settings lets you congure the TV, set app options, add accounts, and change other preferences.
Note:
• This function may not be applicable in some models/countries/regions.
• Names of sections and features will change according to Google's software.
4
Using the Live TV
You can obtain quick access to the channel list, favorite channel list or use relevant features with ease when
watching TV programs.
Viewing channel information
As you use the [
CH
/
] button on your remote to scroll through channels, an information banner appears
on the top of the screen.
Viewing a channel list
In Live TV, press button on the remote control to display the Channel List menu.
Edit Channel List
Before you can edit the channel list, Channel Scan must be completed rst.
In Live TV, Press / and button,
select
Channel Management > Customize Channel List
. or
1. Press button on your remote to call out the channel list menu.
2. Press button on your remote to call out the virtual keyboard screen, use the navigation buttons on your
remote to move the cursor to
RED
virtual button, then press button on your remote to click it.
3. Press / button on your remote to hide the virtual keyboard screen.
4. Select
Customize Channel List
on
Channel Management
menu.
Note:
• These steps should be operated under TV inputs.
• Before you edit the favorite lists, complete channel scan rst.
Creating a Favorite List
To quickly access your most-watched channels, you can create a Favorite List.
1. Press button on your remote to call out channel list menu and select a program.
2. Press button on your remote to call out the virtual keyboard screen, use the navigation buttons on your
remote to move the cursor to
BLUE
virtual button, then press button on your remote to click it.
3. Press / button on your remote to hide the virtual keyboard screen.
4. Select a favorite list on Favorites List Selection menu. If you return to channel list menu, a heart-shaped
indicator will appear beside the channel as conrmation that it has been successfully added favorites.
Viewing Favorite Channel List
To view channels that you’ve added to your Favorite.
1. Press button on your remote to call out the channel list menu.
2. Press button on your remote to call out the virtual keyboard screen, use the navigation buttons on your
remote to move the cursor to
YELLOW
virtual button, then press button on your remote to click it.
3. Press / button on your remote to hide the virtual keyboard screen.
4. Select
Favorites
on
Select Type
menu to view your favorite list, you can browse Favorite1/2/3/4
by press
/ buttons on your remote.
Enjoy Live TV
5
Programme Guide (EPG)
The Guide(EPG) provides a convenient way to check TV programmes for the upcoming 7 days. The
information displayed by the Guide(EPG) is made available by the commercial television networks for
digital channels only. The Guide(EPG) also provides a simple way to record your favorite programmes and
a reminder function, which can switch channels automatically at scheduled times, so that you will not miss
programmes of interest. The availability and amount of programme information will vary depending on the
broadcaster.
Note:
• When the TV The Guide (EPG) function is only available for digital channels. Analogue channels are not
supported.
• The PVR function may not be applicable in some models/countries/regions.
Launch the Guide
In Live TV, press / and , select
Program Guide
to display program guide.
Learn about the Guide menu
Press button on your remote to call out the virtual keyboard screen, you can use the navigation buttons
on your remote to move the cursor to the special function button what you want. (e.g.: Red/Green/Yellow/Blue
four color buttons, PVR button, Media content control function buttons, etc.)
• Watch:
In Guide (EPG), press / buttons to select the channels. Press / buttons to select program
based on the time schedule.
• Previous Day:
In Guide (EPG), press
RED
button or press button and click RED to view program of the
previous day.
• Next Day:
In Guide (EPG), press
GREEN
button or press button and click GREEN to view program of
the next day.
• Previous Page:
In Guide (EPG), when the program introduction content exceeds the display bar, press
YELLOW
button or press button and click YELLOW
button to turn to the previous page.
• Next Page:
In Guide (EPG), when the program introduction content exceeds the display bar, press
BLUE
button or press button and click BLUE
button to to turn to the next page.
• PVR/Reminder:
In Guide (EPG), press / and button, select
Progarm Guide > Schedule Type >
PVR
or
Reminder
.
Programme Recording (PVR)
The PVR function allows you to easily record digital television content for later viewing. The function is only
available for digital channels. To use PVR, you must connect a storage device for recording. The format of
the storage disk should be NTFS, FAT32. The PVR will not function if a data storage device has not been
connected.
Read before recording programmes
Note:
• To use PVR, you must connect a storage device for recording. PVR will not function if a data storage device
has not been connected.
• The format of the storage device can be NTFS or FAT32. The storage space of your device should be no
less than 2GB (for 15 minutes high-denition video). It is strongly recommended to use a USB mobile hard
disk drive instead of a USB ash drive as the storage device.
• If the transfer rate of your hard disk is too slow, a pop-up notice will be displayed. In this case, you will need
to use another disk with higher speed.
Enjoy Live TV
6
• Some broadcasters may restrict to record the programme.
• During the recording progress, channels locked with Channel Lock (password needed) are disabled to
watch.
• Some channel-related conguration may conict with background recording. In this case, a reminder window
will pop up.
• Schedule recording function is not available while you are watching a programme that is currently being
broadcast.
• The listed functions may not be applicable in some models/countries/regions.
• PVR function is only available for digital channels. Analogue channels are not supported.
Schedule Recording
1. In Live TV, press / and button on your remote control and select
Schedule List
.
2. A pop-up windows will appear that show "Add Schedule", select "Add" to enter
Record List - Add
, then you
can set Channel Info, Start Date, Start Time, Stop Time, Schedule Type, Repeat Type, Event Model.
3. Press button on your remote control to call out the virtual remote keyboard, use the navigation buttons
on the screen to move the cursor to PVR virtual button, then press button on your remote to click it,
start recording.
Instant Recording
In Live TV, press button on your remote control to call-out virtual remote keyboard, use the navigation
buttons on the screen to move the cursor to PVR virtual button, then press button on your remote to
click it, then start recording. You can manually stop recording by press button on your remote.
Access recording list
In Live TV, press / and button on your remote control and select
Record List
. You can view and
delete these record les by clicking virtual remote keyboard, clicking Red button to page up, clicking Green
button to page down, clicking Yellow button to delete a record le, click Blue button to view information of the
record le.
Checking storage device
In Live TV, press / and button on your remote control and select
Device Info
to view or test.
Note:
• The PVR function may not be applicable in some models/countries/regions.
Timeshift
This option allows you to pause and rewind Live TV. This function operates by recording temporarily to
a storage device. Please ensure your storage device is connected and there is enough free disk space,
otherwise timeshift will not function.
In Live TV, press / and button on your remote control, press button to turn on
Time Shift Mode
.
Press button on your remote or other Pause button, then the playback bar will appear. You can use the
media content control function buttons in the virtual remote keyboard to set what you want.
Note:
• The Timeshift function does not support analogue channels.
• The storage space of the device should be no less than 2GB. It is strongly recommended to use a USB
mobile hard disk drive instead of a USB ash drive as the storage device.
• The Timeshift function may not be applicable in some models/countries/regions.
Enjoy Live TV
7
Benets of Smart TV
Using a Google Account
Sign in with Google to get apps, Google Assistant, and personalized recommendations.
Signing into an account
When you turn on the TV for the rst time, you can select
Set up Google TV
to sign into a Google Account
by the setup guide, if you select
Set up basic TV
, you can also set it up later by pressing to select
Set up
Google TV
.
• Set up with the Google Home app
• Set up on TV instead
Before signing into your Google account, make sure your TV is connected to the network. For more about
network settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in
this manual, after the network is connected, enter your E-mail/phone and password, select
Sign In.
Adding a kid account
You can create a personalized space for your kid with access to the content they love and tools to help keep
you in control.
1. After the network is connected,
> Settings > Accounts & sign-in > Add a kid
.
2. Set up Google TV for a kid in your family, you can do the same for more kids later.
Adding another account
You can use other accounts within Google apps like YouTube, but you won't see recommendations for those
accounts on the Google TV home screen.
Before creating a new account, make sure your TV is connected to the network. For more about network
settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in this
manual.
1. After the network is connected,
> Settings > Accounts & sign-in > Add an account
.
2. Enter E-mail/phone and password.
3. Press .
Using Voice Control
Set up voice assistant to control your TV just by your voice.
Google Voice Setup
Voice Control may not be applicable in some models/countries/regions.
Google Assistant
You can ask for information, search for your favorite movies, control your TV and more, just by asking Google
Assistant. Before setting up Google Assistant, connect your TV to the network and sign in your Google
account.
How to start Google Assistant
You can choose this way to start Google Assistant: Press / button on your remote control.
Note:
• To start Google Assistant, you need to pair the remote rst.
• The Google Assistant function may not be applicable in some models/countries/regions.
• The setup steps above may vary depending on actual products.
8
Benefits of Smart TV
Share your Smart Phone/Computer Screen on the TV
Note:
• Some mobile devices may not support casting feature.
Mirror content from your mobile device to the TV
1. Download Google Home and install it on your device. Connect your TV and Android/iOS/PC device to the
same network.
2. Turn on cast at
> Settings > System > Cast
.
3. Find the TV name in the searching list of your device and select it to connect to your TV. Your mobile
device's screen will be mirrored once you select your TV.
Using Apps
> Apps
From the Apps screen, there are many recommended apps for you, you can nd your favorites and use them
very easily. You can nd popular apps by App categories, other devices, etc. Numerous factory-installed apps
are available for you to choose for your entertainment preferences.
Install an App
Even though your TV has numerous factory-installed apps, there may be others that you would like to
download. To install an app:
1. From the Apps screen, you can use the search box to search for your apps and games that you want to
install.
2. Select the
Install
. The selected app is installed on the TV.
Note:
• To use this function, your TV must be connected to the Internet.
• Adding apps is free, but it might cost you money when using some apps.
Manage Apps
To move an app:
1. From the Apps screen, use the navigation buttons on your remote control to select the app that you want to
move. Long press button.
2. Select
Move
.
3. Use the navigation buttons on your remote control to move the location of the app. Press button to
conrm.
9
Benefits of Smart TV
4. Press button to nish.
Remove an App
You can only delete apps that you've installed to the TV. Factory-installed apps can not be deleted.
To delete an app:
1. From the Apps screen, use the D-pad on your remote control to select the app that you want to remove.
Long press button and select
view details
.
2. Select
Uninstal
l.
3. A dialog message displays that asks "Do you want to uninstall this app?". Conrm
OK
and the app will be
removed from all users on the device.
Note:
• If you don't nd the app that you want to remove on the home page, you can press
> Settings > Apps >
See all apps
.
Apps Settings and Permissions
You can nd all the apps on the TV at
> Settings > Apps > See all apps
.
Select the app, you can see the app's
Version, Storage used
, or you can
Open, Uninstall/Force stop,
Uninstall updates, Disable
, set whether you want to receive
Notication
, etc.
Clear data
> Settings > Apps,
select the app, then select
Clear data.
All this app's data will be deleted permanently. This includes all les, settings, accounts, databases, etc.
Clear cache
Clear cache of applications and system.
Clear defaults
Clear defaults for apps.
Permissions
You can turn on or off the Location, and if you turn on
Remove permissions if app isn't used
, you can
protect your data, permissions for this app will be removed if the app is unused for a few months.
10
Connecting to External Devices
Remote & Accessories
Pairing the Remote Control
Pair the Bluetooth remote control with the TV.
1. To pair the Bluetooth remote control to the TV after you power the TV on for the first time, there will be
instructions on how to pair the remote control.
2. If your remote control fails to pair with TV, keep the remote control within 10 feet (304.8 cm) from the TV.
Press the
Home
button on the remote control, select icon to enter the Settings menu to select
Remotes
& Accessories
.
3. Press and hold the and button at the same time at least 3 seconds. Select the remote name, and
press button to start pairing.
Note:
• This function may not be applicable in some models/countries/regions.
• If an error occurred while trying to pair the remote control, it could have been caused by interference. Try to
remove what is causing the interference and try pairing again.
• If an error occurred with the remote control while using suciently charged batteries, you can take out the
batteries for 1~2 seconds then insert them back again. Now the remote control will work normally.
• The remote control cannot be paired to the TV while the TV is in standby mode.
Use HDMI&CEC
Use the TV's remote to control external devices that are connected to the TV by an HDMI cable. The external
devices need to support HDMI&CEC function.
Connecting an external device through HDMI&CEC function
Press button to select
Settings > Channels & Inputs > Inputs > HDMI
control
.
1. Set
HDMI
control
to On.
2. Connect an HDMI&CEC compliant device to the TV.
3. Turn on the connected external device. The device is automatically connected to the TV. After connection is
nished, you can access the menu of the connected device on your TV screen using your TV remote control
and control the device.
Device auto power o
Press button to select
Settings > Channels & Inputs > Inputs > Device auto power o
.
Set to On to power o HDMI devices with the TV.
TV auto power on
Press button to select
Settings > Channels & Inputs > Inputs > TV auto power on
.
Set to On to power on the TV with an HDMI device.
HDMI EDID Version
Display HDMI EDID(Extended Display Identication Data) Version.
CEC Device List
You will see the CEC device list If the TV access CEC device.
Note:
• HDMI cables must be used to connect HDMI & CEC compatible devices to your TV.
• The HDMI & CEC feature of the connected device must be turned on.
• If you connect an HDMI device that is not HDMI & CEC compatible, all the HDMI & CEC control features do
not work.
• Depending on the connected HDMI device, the HDMI & CEC control feature may not work.
11
Settings Overview
Display & Sound
Adjust picture settings and other advanced picture settings.
Picture
Press button on your remote control to select
Settings > Display & Sound > Picture
.
• Picture Mode:
You can select the picture mode that provides the best viewing experience:
User, Standard,
Vivid, Sport, Movie, Game
, and
Energy Saving
.
• Backlight:
Adjust the backlight level to change the overall brightness of the screen.
• Brightness:
Adjust the Brightness level to generate lighter or darker images.
• Contrast:
Adjust the Contrast level to increase or decrease how bright images appear.
• Saturation:
Adjust the saturation of color settings.
• HUE:
Adjust the hue of color settings.
• Sharpness:
Adjust how sharp or soft edges of images appear.
• Advanced Settings:
Color Temperature, DNR, MEPG-NR, Adaptive Luma Control, Local Contrast Control,
Dynamic Color Booster, Blue Stretch, Gamma, Game Mode, PC Mode, HDMI RGB Light, Low Blue Light,
Color Space, Color Tuner, 11 Point White Balance Correction.
• Color Temperature: Adjust how warm (red) or cool (blue) the white areas of an image appears.
• DNR(Dynamic Noise Reduction): Improve how clear the picture appears by dynamically reducing noise.
• MPEG-NR(MPEG- Noise Reduction): Reduce MPEG block noise to provide clearer edge transitions.
• Adaptive Luma Control: Enable the TV to automatically adjust the backlight according to the changes in
the image and increase the contrast.
• Local Contrast Control: Enable the TV to automatically adjust the backlight by sections according to the
changes in the image and increase the contrast.
• Dynamic Color Booster(DCB): Intelligently adjust picture color to be vivid and natural.
• Blue Stretch: Enhance the blue eect of picture.
• Gamma: Adjust the Gamma to alter how the TV will respond to the grayscale content.
• Game Mode: Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a
PC or a game console connected to the TV.
• PC Mode: You can enjoy a smooth viewing experience with an external device connected to the TV when
PC Sync is turned on.
• HDMI RGB Light: View images based on default settings or choose the color red, blue or green. (HDMI
mode only)
• Low Blue Light: Eye care, reduce the emission of blue light.
• Color Space: Change the range of colors the TV displays.
• Color Tuner: Adjust picture color settings, HUE, Saturation, Brightness, Oset, Gain, etc.
• 11 Point White Balance Correction: Adjust the intensity of red, green and blue lights to view the true colors
of all images in the picture.
• Reset to Default:
Reset current picture settings to factory mode.
Note:
• Auto Mode may not be applicable in some models/countries/regions.
• The Game mode can't be used in tuner and USB source.
• Options may dier depending on your model/country/region and the content you are watching. Please refer
to the specic product.
12
Settings Overview
Screen
Press / button on your remote control to select
Settings > Display & Sound > Screen
.
You can adjust the Aspect Ratio to stretch or zoom in on your picture. You can choose from the following
settings: Automatic, Full, Wide screen, Super zoom, Unscaled, 4:3, Movie expand 14:9, Movie expand 16:9.
Note:
• This function may vary depending on the version of the software.
• Using the special functions to change the size of the displayed image (e.g. changing the height/width ratio)
for the purpose of public display or commercial gain may infringe on copyright laws.
• If the aspect ratio of the selected format is dierent from the one of the TV transmission or video programme,
it can cause a dierence in vision.
• When using PC connected via HDMI terminal, the moving image quality may be deteriorated.
Sound
Press button on your remote control to select
Settings > Display & Sound > Sound.
• Sound Style:
You can select a preset sound mode suitable for the content type or the listening environment:
User, Standard, Vivid, Sports, Movie, Music
and
News
.
• Balance:
Adjust the left and right speaker strength to optimize audio for a specic location.
• Bass:
Enhance the surround sound eect and provide a more prominent bass response.
• Treble:
Enhance or reduce the treble of audio.
• Equalizer Detail:
Boost the volume at dierent frequencies.
• Speakers:
Set speakers automatically or turn o.
• Speaker Delay:
Adjust the audio output delay time to sync sound from speaker with the images on the TV.
• Downmix Mode:
Set downmix mode Stereo or Surround.
• DTS Virtual:X:
Set DTS Virtual:X to enhance the richness of sound, and you can enjoy an immersive
listening experience.
• Reset to Default:
Reset current sound settings to factory mode.
Note:
• Auto Mode may not be applicable in some models/countries/regions.
• Sound mode adjustment is only available when you select TV speaker as audio output.
Audio Output
Adjust the Audio Output settings
Press button on your remote control to select
Settings > Display & Sound > Audio Output
.
• Digital Output:
Set digital output mode:
Auto, Bypass, PCM, Dolby Digital Plus
and
Dolby Digital.
• Digital Output Delay:
Adjust the digital audio output delay time to sync sound from an external speaker
with the images on the TV.
Note:
• Digital Output and Digital Output Delay functions are only applicable when Audio Output is set to ARC or
when external audio players are connected via DIGITAL AUDIO OUT jack.
• This function may vary depending on the version of the software.
13
Settings Overview
Network & Internet
You can connect to the internet with a wireless network, ethernet, or your phone's hotspot.
For additional information about Network & Internet, please refer to First Time Use > Connecting to the Internet
in this manual.
Data saver
Press button on your remote control to select
Settings > Network & Internet > Data saver
.
Automatically adjusts video quality to use less mobile data. Data Saver will monitor and limit your network
trac. You can turn it on or o depending on your needs.
Data usage and alerts
Press button on your remote control to select
Settings > Network & Internet > Data usage and alerts
.
You can see how much data you used today, also you can set data alerts to On to remind you.
For additional information about Network & Internet, please refer to First-Time Use section.
Wake congs
• WoW
Wake on wireless network.
• WoL
Wake on LAN.
• WoC
Wake on Chromecast.
You can enable or disable Wake on Chromecast function which is able to remotely wake up the TV through
external devices.
Privacy
Location
Your TV can use dierent modes to access location information. Each mode uses dierent sources to estimate
the TV’s location.
Usage & diagnostics
Help improve Android performance by automatically sending diagnostics information. You can adjust these
permissions at any time from devices settings.
Ads
Manage your ads settings, such as resetting your advertising.
Google Assistant
You can ask for information, search for your favourite movies, control your TV and more, just by asking Google
Assistant. Before setting up Google Assistant, connect your TV to the network.
Payment & Purchases
Manage your account and purchases through the Play Store app on your mobile device, or by following these
links in a web browser.
14
Settings Overview
APP permissions
You can view permissions about accounts and limit the search results.
Please refer to Benets of Smart TV > Apps Settings and Permissions in this manual.
Special app access
You can view or set Energy optimization, Usage access, Notication access, Display over other apps, Modify
system settings, Turn screen on, etc.
Security & Restrictions
Allow installation of apps from sources other than the Play Store.
System
About
P
res
s button on your remote control to select
Settings > System > About.
• System update
Set your TV to receive the latest firmware. Provide software updates to continuously enhance your TV
and correct any issues that may impact your user experience; therefore, recommend you to keep your TV
connected to the Internet to automatically receive updates when they are available.
• Device name
You can change the name of the device.
• Reset
Restore your device to default settings and erase all data, accounts, les, and downloaded apps.
• Status
Check network status. For more information, please refer to Troubleshooting > My TV cannot connect to the
network in this manual.
• Legal information
Click to read the legal information.
• Model
View related menu information.
• Android TV OS version / Android TV OS security path level / Kernel version / Android TV OS build /
Netix ESN / Software version
View related menu information.
Note:
• Some options in the above table may not be available in some models/countries/regions.
• The menu is only for reference and may dier from the actual product.
Date & Time
P
res
s button on your remote control to select
Settings > System > Date & Time
.
• Automatic date & time
Set to use network-provided time.
You can also set the current time manually when O is selected. When O is selected, the TV Network may
not be working properly.
• Set date
Turn o automatic date & time before set the date.
15
Settings Overview
• Set time
Turn o automatic date & time before set the time.
• Set time zone
Select your time zone.
• Use 24-hour format
Set the time to display in a 12 or 24-hour format.
Language
Press button on your remote control to select
Settings > System > Language
.
Adjust the default Language settings for the TV.
Keyboard
Press button on your remote control to select
Settings > System > Keyboard
.
Adjust the default settings for the keyboard:
Current keyboard, Gboard Settings, Manage keyboards
.
Storage
Press button on your remote control to select
Settings > System > Storage
.
View the TV storage.
Ambient mode
Press button on your remote control to select
Settings > System > Ambient mode
.
Activate a screensaver when your TV displays a still image for a period of time. Set the time according to your
preference.
Power & Energy
Press button on your remote control to select
Settings > System > Power & Energy
.
• Power on behavior
Select the screen to start when powering on the TV. You can select Google TV home screen or Last used
input.
• Power & Energy
Automatically turn o TV when inactive: 15 Minutes, 20 Minutes, 30 Minutes, 1 Hour, 2 Hours, 4 Hours, 8
Hours, 12 Hours, 24 Hours, Never.
• Power
• Sleep Timer
Set the sleep timer to automatically turn the TV o within a specied time: O, 10 Minutes, 20 Minutes, 30
Minutes, 40 Minutes, 50 Minutes, 60 Minutes, 90 Minutes and 120 Minutes.
• Picture O
When you select this option, the screen will not display the picture. You can only listen the audio. Press
any button except the button,
Volume
buttons and
Mute
button to restore operation.
• Switch O Timer
Set the timer to automatically turn the TV off within a specified time: Off, 30 Minutes, 60 Minutes, 90
Minutes, 120 Minutes, 150 Minutes, 180 Minutes, 210 Minutes and 240 Minutes.
• Auto Sleep
Set the amount of time that you’d like for TV auto power o without any activity: Never, 4 hours, 6 hours,
and 8 hours.
• Standby light
Set TV's Power indicator On or O.
16
Settings Overview
• Timer
• Power On Time Type
Set the type O, On, Once.
• Auto Power On Time
Set the clock for the time you want the TV to turn on automatically.
• Power O Time Type
Set the type O, On, Once.
• Auto Power O Time
Set the clock for the time you want the TV to turn o automatically.
Cast
Press button on your remote control to select
Settings > System > Cast.
You can set google cast
Always, While casting, Never
. For more about Cast settings, please refer to Benets
of Smart TV > Sharing your Smart Phone/Computer Screen on the TV.
System sounds
Press button on your remote control to select
Settings > System > System sounds.
This is a switch for system sounds.
Retail Mode
Press button on your remote control to select
Settings > System > Retail Mode.
You can choose to turn on or o store mode.
Restart
Press button on your remote control to select
Settings > System > Restart.
Restart your TV.
Help & Feedback
Note:
• The menus displayed vary depending on models/countries/regions.
P
res
s button on your remote control to select
Settings > Help & Feedback
Send feedback
Leave product feedback or share your ideas.
17
Settings Overview
Using Parental Control
Press / button on your remote control to select
Parental Control
.
The Parental Control setting allows you to block content that is not appropriate for children to watch.
Using Parental Control for the rst time:
1. Turn on Locks to enable the Parental Control function.
2. Create PIN window displays. Using the D-pad on your remote control, create the password.
3. You will see other Parental Control settings
:
Channels Blocked, Program Restrictions, Input Blocked,
and
Change PIN
.
• Channels Blocked
Block all or block selected certain channels, programs.
• Program Restrictions
Block programs by ratings.
• Input Blocked
Block selected inputs.
• Change PIN
Change the PIN that you use to access Parental Control.
Note:
If you forget your password, call the Consumer Electronics Care Centre.
18
Accessibility Features
Accessibility Menu Setup
P
res
s button on your remote control to select
Settings > System > Accessibility.
P
res
s button on your remote control to display
Accessibility
menu.
• Captions
Displays and sets the closed captions. You can set display options and select caption style.
• High contrast text
Improves contrast for the visually impaired.
• Text to speech
Let you specify text-to-speech engine details and speech rate.
• Accessibility shortcut
When the shortcut is on, you can press both the back and down buttons for 3 seconds to start an
accessibility feature.
• TalkBack
Controls spoken feedback for visually impaired users.
• Switch access
Switch Access can collect all of the text you type, except passwords. This includes personal data such as
credit card numbers.
Note:
• Some options in the above table may not be available in some models/countries/regions.
• The menu is only for reference and may dier from the actual product.
Text-to-Speech (TTS) and Video Description Functionalities on TV
Text-to-Speech (TTS) and Video Description can help you to navigate the menus on the screen and hear an
audio description of relevant programmes. Text-to-Speech can convert written text into voice to help visually
impaired people listen to the information they are unable to read. In addition, the Video Description has
an audio narration added to certain programmes that will describe the main visual elements which visually
impaired users may not be able to see.
1. Press button on your remote to select
Settings
.
2. Next, select
System
to enter the
Accessibility
menu.
3. Select
TalkBack
to turn the Menu Audio on or o by selecting the appropriate choice that is presented.
or you can:
1. Press button on your remote control, select
TV
.
2. Next, press / button to select
TV Options > Advanced Options > Audio > Audio Description
to turn
Audio Description on or o by selecting the appropriate choice that is presented.
19
Accessibility Features
Advanced Options
Press / button on your remote control to select
Advanced Options.
• Audio
• Sound Tracks
You can set audio language if the audio le with multi-language.
• Audio Description
Choose to leave the Audio Description feature On or O.
• Visually Impaired
You can set Visually Impaired On or O. The function can be used to meet the needs of visually impaired
people.
• Hearing Impaired
You can set Hearing Impaired On or O. The function can be used to meet the needs of hearing impaired
people.
• Blue Mute
Switch blue screen On or O.
• No Signal Auto Power O
You can set how long after no signal, the TV will automatically shut down: O, 5 Minutes, 10 Minutes, 15
Minutes, 30 Minutes, 60 Minutes.
• Open Source Licenses
Click to read the Licenses details.
Note:
• Some options in the above table may not be available in some models/countries/regions.
• The menu is only for reference and may dier from the actual product.
20
Video Format
Entertainment
MultiMediaPlayer
Media is a central location for you to view or listen to dierent types of content, such as photos, music and
movies. You can view media content through the following methods:
• A USB thumb drive or hard drive.
• Compatible mobile phone, tablet or other personal devices: you can stream movies, music and photos that
are stored on compatible personal device and play or view the content on your TV.
Browsing Content
You have some ways to enter Media:
• Press button to select MMP(MultiMediaPlayer) from your Apps list on home page.
• Press button to select
Settings > Apps > See all Apps > MultiMediaPlayer > Open
.
To browse content based on the type that you wish to access:
1. Navigate to the appropriate menu tab on the screen and select
VIDEO, PHOTO, MUSIC, TEXT
.
2. Click on the name of the folder that contains your content.
3. Make your selection to play or view the content.
Note:
• Some options in the above table may not be available in some models/countries/regions.
• The menu is only for reference and may dier from the actual product.
Media Format List
Due to dierences in programming tools and other factors, some of the le formats that are listed may not be
supported.
The listed formats may not be supported depending on the model.
Video Codec Resolution Bit Rate Profile Container
VP9 1920 × 1080@60fps
100
Mbps
Profile 0 (420 8bit)
Profile 2, (420, 10-bit)
High Tier@Level 4.1
MKV (.mkv)
WebM (.webm)
HEVC/H.265 1920 × 1080@60fps 100Mbps
Main(8-bit)/Main10(10-bit)
Profile, High Tier @Level
4.
1
MP4 (.mp4, .mov) / 3GPP (.3gpp, .3gp)
MPEG transport stream (.ts, .trp, .tp) /
MKV (.mkv) / FLV (.flv) / AVI (.avi) / H265 (.265)
MPEG1/2 1920 × 1080@60fps 80Mbps MP@HL
MPEG program stream (.DAT, .VOB, .MPG, .MPEG) /
MPEG transport stream (.ts, .trp, .tp) / MP4 (.mp4, .mov) /
3GPP (.3gpp, .3gp) / AVI (.avi) / MKV (.mkv) /
WMV (.wmv) / OGM (.ogm)
MPEG4 1920 × 1080@60fps 40Mbps
. Simple Profile
. Advanced Simple
Profile@Level 5
. GMC is not supported
MP4 (.mp4, .mov) / 3GPP (.3gpp, .3gp) / AVI (.avi) / MKV (.mkv)
/ WMV (.wmv) / FLV (.flv) / OGM (.ogm) / MPEG transport
stream (.ts, .trp, .tp) / MPEG program stream (.DAT, .VOB,
.MPG, .MPEG)
Sorenson
H.263
1920 × 1080@60fps 40Mbps FLV (.flv) / AVI (.avi)
H.263 1920 × 1080@60fps 40Mbps Baseline Profile Only
FLV (.flv) / MP4 (.mp4, .mov) / 3GPP (.3gpp, .3gp) / AVI (.avi) /
WMV (.wmv)
21
Audio Format
Entertainment
H.264 1920 × 1080@60fps 135Mbps
Main and High Profile up
to Level 4.2
FLV (.flv) / MP4 (.mp4, .mov) / 3GPP (.3gpp, .3gp) / MPEG
transport stream (.ts, .trp, .tp) / WMV (.wmv) / AVI (.avi) / MKV
(.mkv) / OGM (.ogm) / MPEG program stream (.DAT, .VOB,
.MPG, .MPEG) / H264 (.264)
AVS 1920 × 1080@60fps 50Mbps Jizhun Profile @ Level 6.0 MPEG transport stream (.ts, .trp, .tp) / AVS (.avs)
AVS+ 1920 × 1080@60fps 50Mbps
Broadcasting Profile @
Level 6.0
MPEG transport stream (.ts, .trp, .tp) / AVS (.avs)
WMV3 1920 × 1080@60fps 40Mbps
AVI (.avi) / MKV (.mkv) / WMV (.wmv) / 3GPP (.3gpp, .3gp) /
MP4 (.mp4, .mov) / OGM (.ogm)
VC1 1920 × 1080@60fps 40Mbps
. Advanced Profile@Level
3
. Simple Profile
. Main Profile
MPEG transport stream (.ts, .trp, .tp) / WMV (.wmv) / AVI (.avi)
/ MKV (.mkv) / 3GPP (.3gpp, .3gp) / MP4 (.mp4, .mov) / VC1
(.vc1)
Motion JPEG 1920 × 1080@60fps 80Mbps
AVI (.avi) / 3GPP (.3gpp, .3gp) / MP4 (.mp4, .mov) / MKV (.mkv)
/ FLV (.flv) / OGM (.ogm)
VP8 1920 × 1080@60fps 50Mbps
MKV (.mkv) / WebM (.webm) / FLV (.flv) / 3GPP (.3gpp, .3gp) /
MP4 (.mp4, .mov) / AVI (.avi) / OGM (.ogm)
AV1 1920 × 1080@60fps 100Mbps Main Profile @Level 4.1
MP4 (.mp4, .mov) / 3GPP (.3gpp, .3gp) / MKV (.mkv) / WebM
(.webm)
Audio Codec Sample rate Channel Bit Rate Container Note
MPEG1/2
Layer1
16KHz ~ 48KHz Up to 2
32Kbps ~
448Kbps
MP3 (.mp3) / AVI (.avi) / WMV (.wmv) / MKV
(.mkv, .mka) / 3GPP (.3gpp, .3gp) / MP4 (.mp4,
.mov, m4a) / MPEG transport stream (.ts, .trp,
.tp) / MPEG program stream (.DAT, .VOB, .MPG,
.MPEG) / FLV (.flv) / WAV (.wav) / OGM (.ogm)
MPEG1/2
Layer2
16KHz ~ 48KHz Up to 2 8Kbps ~ 384Kbps
MP3 (.mp3) / AVI (.avi) / WMV (.wmv) / MKV
(.mkv, .mka) / 3GPP (.3gpp, .3gp) / MP4 (.mp4,
.mov, m4a) / MPEG transport stream (.ts, .trp,
.tp) / MPEG program stream (.DAT, .VOB, .MPG,
.MPEG) / FLV (.flv) / WAV (.wav) / OGM (.ogm)
MPEG1/2/2.5
Layer3
8KHz ~ 48KHz Up to 2 8Kbps ~ 320Kbps
MP3 (.mp3) / AVI (.avi) / WMV (.wmv) / MKV
(.mkv, .mka) / 3GPP (.3gpp, .3gp) / MP4 (.mp4,
.mov, m4a) / MPEG transport stream (.ts, .trp,
.tp) / MPEG program stream (.DAT, .VOB, .MPG,
.MPEG) / FLV (.flv) / WAV (.wav) / OGM (.ogm)
AC3(DD)
32KHz,
44.1KHz, 48KHz
Up to 5.1
32Kbps ~
640Kbps
AC3 (.ac3) / AVI (.avi) / MKV (.mkv, .mka) / 3GPP
(.3gpp, .3gp) / MP4 (.mp4, .mov, m4a) / MPEG
transport stream (.ts, .trp, .tp) / MPEG program
stream (.DAT, .VOB, .MPG, .MPEG) / WMV (.wmv)
/ OGM (.ogm)
EAC3(DDP)
32KHz,
44.1KHz, 48KHz
Up to 5.1 32Kbps ~ 6Mbps
EAC3 (.ec3) / AVI (.avi) / MKV (.mkv, .mka) /
3GPP (.3gpp, .3gp) / MP4 (.mp4, .mov, m4a) /
MPEG transport stream (.ts, .trp, .tp) / MPEG
program stream (.DAT, .VOB, .MPG, .MPEG) /
WMV (.wmv) / OGM (.ogm)
AAC-LC,
HEAAC
8KHz ~ 48KHz Up to 5.1
AAC-LC:
12Kbps ~ 576Kbps
V1:
6Kbps ~ 288Kbps
V2:
3Kbps ~ 144Kbps
AAC (.aac) / AVI (.avi) / MKV (.mkv, .mka) / 3GPP
(.3gpp, .3gp) / MP4 (.mp4, .mov, m4a) / MPEG
transport stream (.ts, .trp, .tp) / MPEG program
stream (.DAT, .VOB, .MPG, .MPEG) / FLV (.flv) /
WAV (.wav) / WMV (.wmv) / OGM (.ogm)
WMA 8KHz ~ 48KHz Up to 2
128Kbps ~
320Kbps
WMV (.wma, .wmv) / AVI (.avi) / MKV (.mkv, .mka)
/ 3GPP (.3gpp, .3gp) / MP4 (.mp4, .mov)
WMA 7, WMA
8, WMA 9
Standard
22
Entertainment
WMA 10 Pro M0 8KHz ~ 48KHz Up to 2
< 192Kbps
WMV (.wma, .wmv) / AVI (.avi) / 3GPP (.3gpp,
.3gp) / MP4 (.mp4, .mov)
WMA 10 Pro M1 8KHz ~ 48KHz Up to 5.1
< 384Kbps
WMV (.wma, .wmv) / AVI (.avi) / 3GPP (.3gpp,
.3gp) / MP4 (.mp4, .mov)
WMA 10 Pro M2 8KHz ~ 96KHz Up to 5.1
< 768Kbps
WMV (.wma, .wmv) / AVI (.avi) / 3GPP (.3gpp,
.3gp) / MP4 (.mp4, .mov)
VORBIS Up to 48KHz Up to 2
MKV (.mkv, .mka) / WebM (.webm) / 3GPP (.3gpp,
.3gp) / MP4 (.mp4, .mov, m4a) / Ogg (.ogg) /
WMV (.wmv) / AVI (.avi)
Supports
stereo
decoding only
DTS Up to 48KHz Up to 5.1
<
1.5Mbps (Pure
DTS core)
MPEG transport stream (.ts, .trp, .tp) / MPEG
program stream (.DAT, .VOB, .MPG, .MPEG) /
WAV (.wav) / MKV (.mkv, .mka) / 3GPP (.3gpp,
.3gp) / MP4 (.mp4, .mov, m4a) / AVI (.avi) / OGM
(.ogm) / DTS (.dts)
DTS LBR
12KHz, 22KHz,
24KHz,
44.1KHz, 48KHz
Up to 5.1 Up to 2Mbps
MP4 (.mp4, .mov) / 3GPP (.3gpp, .3gp) / MPEG
transport stream (.ts, .trp, .tp)
DTS XLL Up to 96KHz Up to 6 Up to 6.123Mbps
MPEG transport stream (.ts, .trp, .tp) / MP4 (.mp4,
.mov) / 3GPP (.3gpp, .3gp)
DTS Master
Audio
Up to 48KHz Up to 6 Up to 24.537Mbps
MPEG transport stream (.ts, .trp, .tp) / MP4 (.mp4,
.mov) / 3GPP (.3gpp, .3gp)
only decode
DTS core
LPCM 8KHz ~ 48KHz
Mono, Stereo,
5.1
64Kbps ~ 1.5Mbps
WAV (.wav) / AVI (.avi) / MKV (.mkv, .mka) / 3GPP
(.3gpp, .3gp) / MP4 (.mp4, .mov, m4a) / MPEG
transport stream (.ts, .trp, .tp) / MPEG program
stream (.DAT, .VOB, .MPG, .MPEG) / WMV (.wmv)
/ FLV (.flv) / OGM (.ogm)
IMA-ADPCM
MS-ADPCM
8KHz ~ 48KHz Up to 2
32Kbps ~
384Kbps
WAV (.wav) / AVI (.avi) / MKV (.mkv, .mka) / OGM
(.ogm)
G711 A/mu-law 8KHz 1 64Kbps
WAV (.wav) / AVI (.avi) / MKV (.mkv, .mka) / FLV
(.flv)
FLAC 8KHz ~ 96KHz Up to 7.1 < 1.6Mbps MKV (.mkv, .mka) / FLAC(.flac)
OPUS 8KHz ~ 48KHz Up to 6 6Kbps ~ 510Kbps MKV (.mkv, .mka) / WebM (.webm)
AC4 44.1KHz, 48KHz
Up to 5.1
(MS12 v1.x)
Up to 7.1
(MS12 v2.x)
Up to 1521Kbps
per presentation
MPEG transport stream (.ts, .trp, .tp) / 3GPP
(.3gpp, .3gp) / MP4 (.mp4, .mov, m4a) / AC4 (.ac4)
Fraunhofer
MPEG-H TV
Audio System
32KHz,
44.1KHz, 48KHz
Up to 16 core
channels
Up to 5.1
channels
output
~ 1.2Mbps 3GPP (.3gpp, .3gp) / MP4 (.mp4, .mov, m4a)
AMR-NB 8KHz 1
4.75Kbps ~
12.2Kbps
3GPP (.3gpp, .3gp) / MP4 (.mp4, .mov, m4a)
AMR-WB 16KHz 1
6.6Kbps ~
23.85Kbps
3GPP (.3gpp, .3gp) / MP4 (.mp4, .mov, m4a)
23
Entertainment
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL
USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS
OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM
MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM
Photo Format
Image Photo
Resolution
(width x height)
(MTK suggests)
Remark
JPEG
Base-line 15360 x 8640 The limitation of max resolution depending on DRAM size
Progressive 1024 x 768 The limitation of max resolution depending on DRAM size
PNG 9600 x 6400 The limitation of max resolution depending on DRAM size
BMP 9600 x 6400 The limitation of max resolution depending on DRAM size
GIF 6400 x 4800 The limitation of max resolution depending on DRAM size
WebP 3840 x 2160 The limitation of max resolution depending on DRAM size
HEIF 4000 x 3000 The limitation of max resolution depending on DRAM size
24
Troubleshooting
FAQ
In this section you will nd the answers to the most frequently asked questions.
Note:
• The images are only for reference and may dier from the actual product.
There is no picture, or the picture is black and white.
Check input cable connections.
Unplug the TV power cord from AC outlet and re-plug after 60 seconds.
There is no sound or the sound is too low.
There is no sound or the sound is too low at maximum volume.
Check if Mute mode is set to on.
Check the volume settings.
Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV.
25
Troubleshooting
Make sure that the audio cable is connected to the correct audio output connector on the external device.
Check whether TV Speaker is selected at
>
Settings > Display & Sound > Audio Output
.
My TV cannot connect to the network.
Check network status at
>
Settings >
Network & Internet
.
Make sure your modem/wireless router is on and connected to the Internet.
26
Troubleshooting
Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner.
External source connected but no picture or sound.
I have connected an external source to my TV but I get no picture and/or sound.
Check whether the connection between the external device and your TV is correct and secure.
Make sure you have made the correct selection of input source.
If the signal is intermittent, unplug the TV power cord from AC outlet and re-plug after 60 seconds.
The remote control does not work.
Confirm that TV still has power and is operational. Press the power button on the TV to determine if the
problem is with the remote control or not.
27
Troubleshooting
If the TV is not responding to the remote control, then please check if the small light on the remote control
ashes when any button is pressed (some remote controls do not support this function).
If the small light does not ash when the remote control button is pressed, the battery power may be low,
please replace the batteries with new ones.
Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery
compartment.
Keep the remote control sensor area clear from obstacles.
For Bluetooth remote controls
28
Troubleshooting
If the TV does not respond with the Bluetooth remote control, try pairing the remote control to the TV by
pressing and holding the and button at the same time at least 3 seconds.
Schedule Recording cannot be used.
Check if there is a storage device connected to the TV.
Check the free space of the storage device. The function will not work if there is not enough storage space on
the device.
Check whether your storage device is damaged. If so, it is suggested to format your storage device.
Recording will automatically stop if the signal becomes too weak.
29
Troubleshooting
Note:
• Recording function may not work if the read/write speed of the USB device is too slow.
• Recording function may not work because the storage format of your device is unsupported.
• The Recording functions may not be applicable in some models/countries/regions.
Picture Issues
When the TV has a picture problem, these steps may help resolve the problem.
Problems Possible Solutions
The picture is distorted.
• The compression of video content may cause picture distortions, especially
in fast moving pictures from sports programs and action movies.
• If the signal reception is weak or poor, screen distortion may be visible but
it is not a malfunction.
• Mobile phones used close to the TV (within 1m) may cause noise on
analogue and digital channels.
The picture is blurry or
ickering, or cuts out
momentarily.
•
> Settings > Display & Sound > Picture > Sharpness
. You can try to
increase or decrease the
Sharpness
.
• If you use an external antenna, check the direction, position and
connection of the antenna.
• Adjust the direction of your antenna, or reset or ne tune the channel.
The picture appears red,
purple, pink and other
colors.
•
> Settings > Display & Sound > Picture > Advanced Settings > 11
Point White Balance Correction
. You can try to set the
11 Point White
Balance Correction
.
Picture distorted or
appears wavy.
• Some electrical appliances may aect the TV. If you turn o the appliance
and the interference goes away, then move it further away from TV.
• Insert the power plug of the TV into another power outlet.
Sound Issues
When the TV has a sound problem, these steps may help resolve the problem.
Problems Possible Solutions
Picture is normal, but no
sound.
• Check the volume settings.
• Check if 'Mute' mode is set to on.
• Check the volume control of the device (cable or satellite box, DVD, Bluray,
etc.) connected to your TV.
The speakers are making
an odd sound.
• Make sure that the audio cable is connected to the correct audio output
connector on the external device.
• For antenna or cable connections, check the signal information.
• A low signal level may cause sound distortions.
30
Sound distorted or
appears wavy.
• Some electrical appliances may aect the TV. If you turn o the appliance
and the interference goes away, then move it further away from TV.
• Insert the power plug of the TV set into another power outlet.
Sound is blurry or cuts
out momentarily.
• If you use an external antenna, check the direction, position and
connection of the antenna.
• Adjust the direction of your antenna or reset or ne tune the channel.
Note:
• This product does not support decoding of DTS CD bitstreams. Playback of this format may produce
undesirable noise.
Network Issues
If the TV network is connected, the screen will display that it is connected successfully.
Problems Possible Solutions
The TV cannot connect
to apps.
• Make sure the TV has a network connection.
• Contact your Internet service provider.
The wireless network
connection fails.
• Make sure your wireless modem/router is on and connected to the Internet.
The wireless network
signal is too weak.
• Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
Channel and Broadcast Issues
For problems while watching live TV or scanning for new services, these suggestions might help to resolve
them.
Problems Possible Solutions
In Live TV, there is no
signal, or a weak signal,
or you cannot nd any
channels.
• Make sure that the antenna cable is connected to the correct port.
• Make sure that the antenna cable is not loose or disconnected.
• If "no signal or weak signal" occasionally happens, disconnect antenna
cable and reconnect it.
• Run Reset to Factory Default or scan channels again.
> Settings > System > Restart
> Settings > Channels & Inputs > Channel Scan
External Device Connection Issues
When the TV has diculties with external device connection, these solutions may help resolve the problem.
Troubleshooting
31
Troubleshooting
Problems Possible Solutions
The TV is having trouble
receiving a signal in the
cable box.
• If there is no signal occasionally, unplug cable from TV and re-plug after 60
seconds.
• Change to another HDMI port.
• Change to another HDMI cable.
There is no sound.
• Check whether ARC/eARC is selected at
>
Settings > Display &
Sound > Audio Output
. If not, you need to check whether the external
power amplier device is connected to the ARC/eARC port or optical port
of the TV.
• Conrm if the power amplier device port is connected correctly.
HDMI & CEC Issues
When HDMI & CEC is not working, these steps may help resolve the problem.
Problems Possible Solutions
HDMI & CEC does not
work.
• Conrm that the device is a HDMI & CEC compatible device.
• Check if the power cable of the HDMI & CEC device is properly connected.
• Check the cable connection of the HDMI & CEC device is secure.
• Check HDMI & CEC feature of your TV is turned on.
> Settings > Channels & Inputs > Inputs > HDMI control
• Check HDMI & CEC feature of the connected device is turned on.
• Depending on the connected HDMI device, the HDMI & CEC control
feature may not work.
Application Issues
When some apps do not play, this may help resolve the problem.
Problems Possible Solutions
Netix cannot be played.
•
> Settings > Apps > See all apps > Netix > Force stop
, then reopen
to try again.
•
You can try to restart the TV at
> Settings > System > Restart
.
Media Files
When les do not play, this may help resolve the problem.
Problems Possible Solutions
Some les cannot be
played.
• Most files can be played back, but you might experience problems
with corrupted files or files with high-bitrate, unsupported resolution,
unsupported container or codec formats.
32
Troubleshooting
Other Issues
Use these procedures to resolve other issues that may occur.
Problems Possible Solutions
The TV is hot.
• Watching TV for an extended period of time causes the panel to generate
heat. The heat from the panel is dissipated through internal vents running
along the top of the TV.
• After extended use, you may feel heat when touching it. This heat is not a
defect and does not aect the TV's functionality.
The TV smells of plastic.
• This smell is normal and will dissipate over time.
The plastic cabinet
makes a "clicking" type
of sound.
• The "clicking" sound can be caused when the temperature of the TV
changes. This change causes the TV cabinet to expand or contract, which
makes the sound. This is normal and the TV is OK.
When I turn on my TV,
there is a delay for a
few seconds before the
picture appears. Is this
normal?
• Yes, this is normal. The TV is initializing and searching for the previous
setting information.
