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• If you have entered an incorrect password too many times and see a message displaying a request
code, write down the code and contact Epson. Do not attempt to enter the password again. Provide
the request code and proof of ownership for assistance in unlocking the projector.
Parent topic: Solving Projector or Remote Control Operation Problems
Related concepts
Projector Security Features
Solutions When a Battery Message Appears
If you see a message telling you that the battery that saves your clock settings is running low, contact
Epson for help.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Solutions to HDMI Link Problems
If you cannot control an HDMI device using the HDMI Link feature, try the following solutions:
• Make sure all necessary cables are securely connected and the power is on for the projector and
connected video sources.
• Make sure the cables meet the HDMI CEC standard.
• Make sure the connected device meets the HDMI CEC standard. See the documentation supplied
with the device for more information.
• Make sure the connected devices are turned on and in standby status. See the documentation
supplied with the device for more information.
• If you connected a new device or changed any connections, make sure the CEC function is set for the
connected device. You may need to restart the device.
• Connect no more than three devices that support HDMI CEC at the same time.
• If you have connected a speaker or receiver, set the output to PCM.
Parent topic: Solving Projector or Remote Control Operation Problems
Solving Network Problems
Check the solutions in these sections if you have problems using the projector on a network.
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