STRATOS
™
Cordless Pet Pro
Vacuum with Clean Sense IQ
IZ400ANZ Series
INSTRUCTIONS
3sharkclean.co.nz2 sharkclean.com.au
CONTENTS
Product Registration � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 2
Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �4
Assembling your Shark® Vacuum Cleaner � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 6
Using Your Lithium ION Power Pack Battery 7
LED battery Power and Charging Indicators � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7
Charging Your Lithium ION Power Pack Battery � � � � � � � � � � � � � � � � � � � � � � � � 8
Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Odour Neutraliser Technology � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
Using the MultiFlex® Wand � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
MultiFlex Reach � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
MultiFlex Storage � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Maintaining your Vacuum Cleaner � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Emptying the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Removing and Cleaning the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Cleaning the Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
Maintaining the Floor Nozzle � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
Checking for blockages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
Additional Accessories Available � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Guarantee � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �20
TECHNICAL SPECIFICATIONS
Voltage: 25.2V
Body Motor Watts: 309W
Nozzle Watts: 80W
TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.
RECORD THIS INFORMATION
Model Number: ������������������������������
Serial Number: �������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep Receipt): ����������������
Store of Purchase: ����������������������������
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:
sharkclean.com.au/apps/product-registration
sharkclean.co.nz/apps/product-registration
AU sharkclean.com.au
AU +61 2 8801 7666
NZ sharkclean.co.nz
NZ +64 800 112 660
Scan QR code using mobile device
THANK YOU
for purchasing the STRATOS
™
Cordless Pet Pro Vacuum with Clean Sense IQ
PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE�
This instruction manual is designed to help you get a
complete understanding of your new Shark STRATOS™
Cordless Pet Pro Vacuum with Clean Sense IQ
If you have any questions, please call the customer service
line on AU +61 2 8801 7666 NZ +64 800 112 660
Please note, products purchased directly from Shark
are automatically registered.
Benefits of registering your product and creating
an account:
• Get easier, faster product support and access to
guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product
promotions
DANGER
If in direct contact with contents of cartridge:
May cause an allergic reaction to skin�
Wear protective gloves if directly coming
into the contact with the cartridge� Wash
skin thoroughly after handling� Harmful if
swallowed� Avoid breathing in mist or vapours,
intentional misuse and directly inhaling
contents may be dangerous� Avoid release
to the environment� Very toxic to aquatic life
with long lasting eects, ensure cartridge is
disposed of correctly as general waste�
2-(4-tert-butylbenzyl) propionaldehyde
May damage fertility and suspected of
damaging the unborn child� Do not handle
until all safety precautions have been
read and understood� Use personal
protective equipment, such as
protective gloves, as required�
This marking indicates that this product should not be disposed with other
household wastes. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote the
sustainable reuse of material sources. To return your used device, please use
the return and collection systems for environmentally safe recycling.
ODOUR NEUTRALISER
TECHNOLOGY
3sharkclean.co.nz2 sharkclean.com.au
CONTENTS
Product Registration � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 2
Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �4
Assembling your Shark® Vacuum Cleaner � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 6
Using Your Lithium ION Power Pack Battery 7
LED battery Power and Charging Indicators � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7
Charging Your Lithium ION Power Pack Battery � � � � � � � � � � � � � � � � � � � � � � � � 8
Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Odour Neutraliser Technology � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
Using the MultiFlex® Wand � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
MultiFlex Reach � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
MultiFlex Storage � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Maintaining your Vacuum Cleaner � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Emptying the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Removing and Cleaning the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Cleaning the Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
Maintaining the Floor Nozzle � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
Checking for blockages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
Additional Accessories Available � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Guarantee � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �20
TECHNICAL SPECIFICATIONS
Voltage: 25.2V
Body Motor Watts: 309W
Nozzle Watts: 80W
TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.
RECORD THIS INFORMATION
Model Number: ������������������������������
Serial Number: �������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep Receipt): ����������������
Store of Purchase: ����������������������������
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:
sharkclean.com.au/apps/product-registration
sharkclean.co.nz/apps/product-registration
AU sharkclean.com.au
AU +61 2 8801 7666
NZ sharkclean.co.nz
NZ +64 800 112 660
Scan QR code using mobile device
THANK YOU
for purchasing the STRATOS
™
Cordless Pet Pro Vacuum with Clean Sense IQ
PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE�
This instruction manual is designed to help you get a
complete understanding of your new Shark STRATOS™
Cordless Pet Pro Vacuum with Clean Sense IQ
If you have any questions, please call the customer service
line on AU +61 2 8801 7666 NZ +64 800 112 660
Please note, products purchased directly from Shark
are automatically registered.
Benefits of registering your product and creating
an account:
• Get easier, faster product support and access to
guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product
promotions
DANGER
If in direct contact with contents of cartridge:
May cause an allergic reaction to skin�
Wear protective gloves if directly coming
into the contact with the cartridge� Wash
skin thoroughly after handling� Harmful if
swallowed� Avoid breathing in mist or vapours,
intentional misuse and directly inhaling
contents may be dangerous� Avoid release
to the environment� Very toxic to aquatic life
with long lasting eects, ensure cartridge is
disposed of correctly as general waste�
2-(4-tert-butylbenzyl) propionaldehyde
May damage fertility and suspected of
damaging the unborn child� Do not handle
until all safety precautions have been
read and understood� Use personal
protective equipment, such as
protective gloves, as required�
This marking indicates that this product should not be disposed with other
household wastes. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote the
sustainable reuse of material sources. To return your used device, please use
the return and collection systems for environmentally safe recycling.
ODOUR NEUTRALISER
TECHNOLOGY
5sharkclean.co.nz4 sharkclean.com.au
SAVE THESE INSTRUCTIONS
QUICK
START
GUIDE
1. This vacuum consists of a motorised
nozzle, wand, and handheld vacuum� These
components contain electrical connections,
electrical wiring, and moving parts that
potentially present risk to the user�
2. Before each use, carefully inspect all parts
for any damage� If a part is damaged,
discontinue use�
3. Use only identical replacement parts�
4. This vacuum contains no serviceable parts�
5. Use only as described in this manual�
DO NOT use the vacuum for any purpose
other than those described in this manual�
6. With the exception of the filters and dust
cup, DO NOT expose any parts of the
vacuum to water or other liquids�
7 DO NOT allow the appliance to be used by
children. Keep the appliance and its cord out
of reach of children. Do not allow to be used
as a toy. Close supervision is necessary when
used near children.
GENERAL USE
8 This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved. Cleaning and user
maintenance should not be done by children.
9 Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorised nozzles, chargers,
batteries, or other electrical
or mechanical parts.
10 DO NOT handle plug or vacuum with
wet hands.
11 DO NOT use without dust cup, filters, and
brush-roll in place.
12 Only use Shark
®
branded filters and
accessories. Damage caused by non-Shark
filters and accessories may not be covered by
the guarantee.
13 DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.
14 DO NOT use if nozzle or accessory airflow is
restricted. If the air paths or the motorised
floor nozzle become blocked, turn the
vacuum o. Remove all obstructions before
you turn on the unit again.
15 Keep nozzle and all vacuum openings away
from hair, face, fingers, uncovered feet, or
loose clothing.
16 DO NOT use if vacuum is not working as it
should, or has been dropped, damaged, left
outdoors, or dropped into water.
17 Use extra care when cleaning on stairs.
18 DO NOT leave the vacuum unattended while
powered on.
19 When powered on, keep the vacuum moving
over the carpet surface at all times to avoid
damaging the carpet fibres.
20 If you have delicate or wool carpets,
particularly loop pile, please try the vacuum
on a hidden area first to ensure the spinning
brush-rolls do not damage or unpick carpet
fibres.
21 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, petrol, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
22 DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)
23 Turn o the vacuum before plugging in or
unplugging the charger.
24 Turn o the vacuum before any adjustment,
cleaning, maintenance or troubleshooting.
25 During cleaning or routine maintenance,
DO NOT cut anything other than
hair, fibres, or string wrapped around
the brush-roll.
26 Allow all filters to air-dry completely before
replacing in the vacuum to prevent liquid
from being drawn into electric parts.
27 DO NOT modify or attempt to repair
the vacuum or the battery yourself, except
as indicated in this manual.
DO NOT use the battery or vacuum
if it has been modified or damaged.
Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire,
explosion or risk of injury.
28 Turn o all controls before unplugging.
29 Always turn o this appliance before
connecting or disconnecting motorised
nozzle or hand tool.
BATTERY PACK
30. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
31. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum� DO NOT carry
the appliance with your finger on the
power switch.
32. Use only the charger supplied with the
unit. Use of an incorrect charger may result
in no charging, and/or unsafe conditions.
A charger that is suitable for one type of
battery pack may create a risk of fire when
used with another battery pack.
33. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.
34. Under abusive conditions, liquid may be
ejected from the battery. Avoid contact
with this liquid, as it may cause irritation or
burns. If contact occurs, flush with water. If
liquid contacts eyes, seek medical help.
35. Battery should not be stored at
temperatures below 3°C (37.4°F)
or above 40°C (104°F) to maintain
long-term battery life.
36. DO NOT charge battery at temperatures
below 5°C (40°F) or above 40°C (104°F).
Charging improperly or at temperatures
outside of the specified range may damage
the battery and increase the risk of fire.
37. Store the appliance indoors.
38. DO NOT expose the battery to fire or
temperatures above 130°C (265°F) as it
may explode.
39. Use appliances only with specifically
designated battery packs. Use of any other
battery packs may create a risk of injury
and fire.
40. Disconnect the battery pack from the
appliance before making any adjustments,
changing accessories, or storing appliance.
Such preventive safety measures
reduce the risk of starting the appliance
accidentally.
ODOUR
41. Observe the following when interacting with
the Odour Neutralisier Technology Dial:
a) DO NOT attempt to disassemble Odour
Neutralisier Technology
b) Avoid direct contact with the
fragrance puk.
c) DO NOT directly inhale from the Odour
Neutraliser Dial or Fragrance Puk.
d) Keep away from children and pets.
e) Keep away from heat, sparks, and
open fires.
f) DO NOT place in direct sunlight.
FRAGRANCE PUK FIRST AID
42. Observe the following when interacting
with the Odour Neutraliser Technology
cartridge:
a) Avoid contact with fabrics and finished
surfaces.
b) Eye contact: Remove contact lenses if
present. Rinse continuously with water
for several minutes.
c) Skin contact: Wash hands thoroughly
after handling. If irritation or rash
develops, seek medical advice/attention.
d) Inhalation: Move person to fresh air
if they are experiencing any respiratory
symptoms. If symptoms persist, seek
medical advice/attention.
d) Ingestion: DO NOT induce vomiting.
Seek medical advice/attention.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM.
To reduce the risk of shock and unintended operation, turn o power
and remove the ION Power Pack battery before servicing.
NOTE: If you have delicate or wool carpets, particularly loop pile, please try the
vacuum on a hidden area first to ensure the spinning brush-rolls do not damage
or unpick carpet fibres.
5sharkclean.co.nz4 sharkclean.com.au
SAVE THESE INSTRUCTIONS
QUICK
START
GUIDE
1. This vacuum consists of a motorised
nozzle, wand, and handheld vacuum� These
components contain electrical connections,
electrical wiring, and moving parts that
potentially present risk to the user�
2. Before each use, carefully inspect all parts
for any damage� If a part is damaged,
discontinue use�
3. Use only identical replacement parts�
4. This vacuum contains no serviceable parts�
5. Use only as described in this manual�
DO NOT use the vacuum for any purpose
other than those described in this manual�
6. With the exception of the filters and dust
cup, DO NOT expose any parts of the
vacuum to water or other liquids�
7 DO NOT allow the appliance to be used by
children. Keep the appliance and its cord out
of reach of children. Do not allow to be used
as a toy. Close supervision is necessary when
used near children.
GENERAL USE
8 This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved. Cleaning and user
maintenance should not be done by children.
9 Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorised nozzles, chargers,
batteries, or other electrical
or mechanical parts.
10 DO NOT handle plug or vacuum with
wet hands.
11 DO NOT use without dust cup, filters, and
brush-roll in place.
12 Only use Shark
®
branded filters and
accessories. Damage caused by non-Shark
filters and accessories may not be covered by
the guarantee.
13 DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.
14 DO NOT use if nozzle or accessory airflow is
restricted. If the air paths or the motorised
floor nozzle become blocked, turn the
vacuum o. Remove all obstructions before
you turn on the unit again.
15 Keep nozzle and all vacuum openings away
from hair, face, fingers, uncovered feet, or
loose clothing.
16 DO NOT use if vacuum is not working as it
should, or has been dropped, damaged, left
outdoors, or dropped into water.
17 Use extra care when cleaning on stairs.
18 DO NOT leave the vacuum unattended while
powered on.
19 When powered on, keep the vacuum moving
over the carpet surface at all times to avoid
damaging the carpet fibres.
20 If you have delicate or wool carpets,
particularly loop pile, please try the vacuum
on a hidden area first to ensure the spinning
brush-rolls do not damage or unpick carpet
fibres.
21 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, petrol, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
22 DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)
23 Turn o the vacuum before plugging in or
unplugging the charger.
24 Turn o the vacuum before any adjustment,
cleaning, maintenance or troubleshooting.
25 During cleaning or routine maintenance,
DO NOT cut anything other than
hair, fibres, or string wrapped around
the brush-roll.
26 Allow all filters to air-dry completely before
replacing in the vacuum to prevent liquid
from being drawn into electric parts.
27 DO NOT modify or attempt to repair
the vacuum or the battery yourself, except
as indicated in this manual.
DO NOT use the battery or vacuum
if it has been modified or damaged.
Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire,
explosion or risk of injury.
28 Turn o all controls before unplugging.
29 Always turn o this appliance before
connecting or disconnecting motorised
nozzle or hand tool.
BATTERY PACK
30. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
31. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum� DO NOT carry
the appliance with your finger on the
power switch.
32. Use only the charger supplied with the
unit. Use of an incorrect charger may result
in no charging, and/or unsafe conditions.
A charger that is suitable for one type of
battery pack may create a risk of fire when
used with another battery pack.
33. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.
34. Under abusive conditions, liquid may be
ejected from the battery. Avoid contact
with this liquid, as it may cause irritation or
burns. If contact occurs, flush with water. If
liquid contacts eyes, seek medical help.
35. Battery should not be stored at
temperatures below 3°C (37.4°F)
or above 40°C (104°F) to maintain
long-term battery life.
36. DO NOT charge battery at temperatures
below 5°C (40°F) or above 40°C (104°F).
Charging improperly or at temperatures
outside of the specified range may damage
the battery and increase the risk of fire.
37. Store the appliance indoors.
38. DO NOT expose the battery to fire or
temperatures above 130°C (265°F) as it
may explode.
39. Use appliances only with specifically
designated battery packs. Use of any other
battery packs may create a risk of injury
and fire.
40. Disconnect the battery pack from the
appliance before making any adjustments,
changing accessories, or storing appliance.
Such preventive safety measures
reduce the risk of starting the appliance
accidentally.
ODOUR
41. Observe the following when interacting with
the Odour Neutralisier Technology Dial:
a) DO NOT attempt to disassemble Odour
Neutralisier Technology
b) Avoid direct contact with the
fragrance puk.
c) DO NOT directly inhale from the Odour
Neutraliser Dial or Fragrance Puk.
d) Keep away from children and pets.
e) Keep away from heat, sparks, and
open fires.
f) DO NOT place in direct sunlight.
FRAGRANCE PUK FIRST AID
42. Observe the following when interacting
with the Odour Neutraliser Technology
cartridge:
a) Avoid contact with fabrics and finished
surfaces.
b) Eye contact: Remove contact lenses if
present. Rinse continuously with water
for several minutes.
c) Skin contact: Wash hands thoroughly
after handling. If irritation or rash
develops, seek medical advice/attention.
d) Inhalation: Move person to fresh air
if they are experiencing any respiratory
symptoms. If symptoms persist, seek
medical advice/attention.
d) Ingestion: DO NOT induce vomiting.
Seek medical advice/attention.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM.
To reduce the risk of shock and unintended operation, turn o power
and remove the ION Power Pack battery before servicing.
NOTE: If you have delicate or wool carpets, particularly loop pile, please try the
vacuum on a hidden area first to ensure the spinning brush-rolls do not damage
or unpick carpet fibres.
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1.
ASSEMBLY
1. Insert Wand into Floor Nozzle�
2. Insert Handheld Vacuum into Wand�
3. Rotate Odour Neutraliser Technology Dial until it clicks into the unlock position, then pull
up on the handle of the dial to remove� Insert Odour Neutraliser Technology fragrance puk
into dial and twist to lock� Reinsert the dial into the nozzle and rotate until it clicks into the
desired intensity setting�
Before use, ensure all components are completely connected and clicked into place�
LI-ION BATTERY
The Lithium Ion Power Pack battery does not come fully charged. Prior to first use, charge
completely� During first use, run the battery down until it is completely out of power� This will
condition the battery�
This product uses a Lithium ION rechargeable and recyclable battery� When the battery no
longer holds a charge, it should be removed from the vacuum and recycled� DO NOT incinerate or
compost the battery�
When your Lithium ION Power Pack Battery needs to be replaced, dispose of it or recycle it in
accordance with local regulations� In some areas, it is illegal to place spent Lithium ION batteries
in the bin or in a municipal solid waste stream� Return spent power packs to an authorised
recycling centre or to retailer for recycling� Contact your local recycling centre for information on
where to drop o the spent power pack�
ABOUT YOUR ION POWER PACK BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
2.
MultiFlex®
Wand
Handheld Vacuum with
Removable Battery
(Click)
(Click)
Self Cleaning Brushroll Plus
Floor Nozzle
SUCTION POWER MODES
ECO Mode
Maximum runtime�
Saves battery power�
Clean Sense IQ Mode
Best balance between
suction power and
optimised runtime�
Boost Mode
Maximum suction� Uses the
most battery power�
SUCTION MODE
DISPLAY LIGHTS
ECO
Clean Sense IQ
Boost
Additional Notes
1� LEDs turn o once the battery is fully charged�
2� Unit will not power on when charger is connected�
Charging
LED will pulse white when reaching 100% charge.
LED will pulse green from 76% - 99% charge.
LED will pulse yellow from 0 - 75% charge.
No LED the battery pack is o
NOTE: Full charge takes approximately 3.5 hours.
Battery Runtime
MODE MINUTES
Hand Vac – ECO Mode
(no motorised tool attached)
60
Boost Mode (Hand Vac)
(no motorised tool attached)
10
Clean Sense IQ runtime depends on
individual use and amount of debris on
cleaning surfaces�
Suction mode impacts runtime� Use Boost in
short bursts�
3.
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1.
ASSEMBLY
1. Insert Wand into Floor Nozzle�
2. Insert Handheld Vacuum into Wand�
3. Rotate Odour Neutraliser Technology Dial until it clicks into the unlock position, then pull
up on the handle of the dial to remove� Insert Odour Neutraliser Technology fragrance puk
into dial and twist to lock� Reinsert the dial into the nozzle and rotate until it clicks into the
desired intensity setting�
Before use, ensure all components are completely connected and clicked into place�
LI-ION BATTERY
The Lithium Ion Power Pack battery does not come fully charged. Prior to first use, charge
completely� During first use, run the battery down until it is completely out of power� This will
condition the battery�
This product uses a Lithium ION rechargeable and recyclable battery� When the battery no
longer holds a charge, it should be removed from the vacuum and recycled� DO NOT incinerate or
compost the battery�
When your Lithium ION Power Pack Battery needs to be replaced, dispose of it or recycle it in
accordance with local regulations� In some areas, it is illegal to place spent Lithium ION batteries
in the bin or in a municipal solid waste stream� Return spent power packs to an authorised
recycling centre or to retailer for recycling� Contact your local recycling centre for information on
where to drop o the spent power pack�
ABOUT YOUR ION POWER PACK BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
2.
MultiFlex®
Wand
Handheld Vacuum with
Removable Battery
(Click)
(Click)
Self Cleaning Brushroll Plus
Floor Nozzle
SUCTION POWER MODES
ECO Mode
Maximum runtime�
Saves battery power�
Clean Sense IQ Mode
Best balance between
suction power and
optimised runtime�
Boost Mode
Maximum suction� Uses the
most battery power�
SUCTION MODE
DISPLAY LIGHTS
ECO
Clean Sense IQ
Boost
Additional Notes
1� LEDs turn o once the battery is fully charged�
2� Unit will not power on when charger is connected�
Charging
LED will pulse white when reaching 100% charge.
LED will pulse green from 76% - 99% charge.
LED will pulse yellow from 0 - 75% charge.
No LED the battery pack is o
NOTE: Full charge takes approximately 3.5 hours.
Battery Runtime
MODE MINUTES
Hand Vac – ECO Mode
(no motorised tool attached)
60
Boost Mode (Hand Vac)
(no motorised tool attached)
10
Clean Sense IQ runtime depends on
individual use and amount of debris on
cleaning surfaces�
Suction mode impacts runtime� Use Boost in
short bursts�
3.
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CHARGING THE BATTERY
To charge the battery inside the handheld
vacuum, connect the charger to an electrical
outlet, then insert the charger plug into the port
below the handle on the handheld vacuum�
To put the vacuum in storage mode, press
the MultiFlex Wand Unlock Latch while
folding the handheld vacuum forward until
the wand clicks and locks� Plug the charger
into the charging port on the handheld
vacuum�
Press and hold the Battery Release Button,
then slide out the battery� Plug the charger
into the charging port on the battery� To
reinstall the battery, slide it into the slot in
the back of the handheld vacuum until it
clicks into place�
USING THE LI-ION CHARGER
IN HANDHELD VACUUM
IN THE VACUUM: MULTIFLEX® OUT OF THE VACUUM
SETTINGS
Plug the Li-Ion Charger into a wall outlet�
Press power button to turn vacuum on or o�
Press the (
) button to toggle between
ECO, Clean Sense IQ™, and Boost modes�
To save battery power, select ECO mode� For
everyday cleaning power, select Clean Sense
IQ mode� For an extra burst of power, select
Boost mode�
POWER ON/OFF
NOTE: The unit will not turn on if the charger is
connected� Unplug the charger before turning
on vacuum power�
The Clean Indicator visually confirms when
floors are cleaned� When the unit senses
heavy debris, suction will increase for
more cleaning performance� When the
debris is cleared, suction will decrease� The
clean indicator displays the level of debris
detected� For best results, continue cleaning
until the indicator returns to its lowest level
before moving to the next area�
NOZZLE LIGHT BAR
CLEAN SENSE IQ DIRT INDICATOR
Medium CleanHeavy
SUCTION POWER MODES
SUCTION MODE DISPLAY LIGHTS
ECO
Clean Sense IQ™
Boost
Clean Sense IQ senses the dirt you can’t see
and automatically boosts power� Clean Sense
IQ mode modifies cleaning performance
based on the mess at hand, giving you optimal
suction and runtime when heavy or light debris
is detected�
CLEAN SENSE POWER MODE
LI-ION CHARGER
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CHARGING THE BATTERY
To charge the battery inside the handheld
vacuum, connect the charger to an electrical
outlet, then insert the charger plug into the port
below the handle on the handheld vacuum�
To put the vacuum in storage mode, press
the MultiFlex Wand Unlock Latch while
folding the handheld vacuum forward until
the wand clicks and locks� Plug the charger
into the charging port on the handheld
vacuum�
Press and hold the Battery Release Button,
then slide out the battery� Plug the charger
into the charging port on the battery� To
reinstall the battery, slide it into the slot in
the back of the handheld vacuum until it
clicks into place�
USING THE LI-ION CHARGER
IN HANDHELD VACUUM
IN THE VACUUM: MULTIFLEX® OUT OF THE VACUUM
SETTINGS
Plug the Li-Ion Charger into a wall outlet�
Press power button to turn vacuum on or o�
Press the (
) button to toggle between
ECO, Clean Sense IQ™, and Boost modes�
To save battery power, select ECO mode� For
everyday cleaning power, select Clean Sense
IQ mode� For an extra burst of power, select
Boost mode�
POWER ON/OFF
NOTE: The unit will not turn on if the charger is
connected� Unplug the charger before turning
on vacuum power�
The Clean Indicator visually confirms when
floors are cleaned� When the unit senses
heavy debris, suction will increase for
more cleaning performance� When the
debris is cleared, suction will decrease� The
clean indicator displays the level of debris
detected� For best results, continue cleaning
until the indicator returns to its lowest level
before moving to the next area�
NOZZLE LIGHT BAR
CLEAN SENSE IQ DIRT INDICATOR
Medium CleanHeavy
SUCTION POWER MODES
SUCTION MODE DISPLAY LIGHTS
ECO
Clean Sense IQ™
Boost
Clean Sense IQ senses the dirt you can’t see
and automatically boosts power� Clean Sense
IQ mode modifies cleaning performance
based on the mess at hand, giving you optimal
suction and runtime when heavy or light debris
is detected�
CLEAN SENSE POWER MODE
LI-ION CHARGER
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ODOUR NEUTRALISER TECHNOLOGY
ODOUR NEUTRALISER TECHNOLOGY FRAGRANCE PUK REPLACEMENT
ODOUR NEUTRALISER TECHNOLOGY
SETTINGS
Flip up the handle and rotate the Odour
Neutraliser Technology Dial to adjust
to adjust fragrance puk intensity or to
remove cartridge�
Flip up the handle and rotate the Odour
Neutraliser Technology Dial clockwise until the
two teal arrows are aligned� Pull the handle to
remove the Odour Neutraliser Technology Dial
from the floorhead�
Rotate the fragrance puk anticlockwise in the
Odour Neutraliser Technology Dial housing
and pull out the fragrance puk to remove it�
Align the yellow arrow on the side of the
fragrance puk with the yellow arrow on the
side of the Odour Neutraliser Technology Dial
cover, then insert the fragrance puk into the
dial� Rotate clockwise to lock it in place�
Dispose of old fragrance puk into the bin�
Please do not throw the Odour Neutraliser
Technology Dial into the bin�
For replacement Odour Neutraliser Technology Fragrance Puk please visit sharkclean.com.au sharkclean.co.nz
Remove the new fragrance puk from
the can� To maintain the life of the
fragrance puk, keep it in the can until
you are ready to install it�
Align the teal arrow on the dial cover with the teal
arrow on the floorhead� Then reinsert the dial into
the floorhead� Rotate the dial anticlockwise to an
intensity setting to engage� Rotate further to change
the intensity setting to high, medium or low�
ODOUR NEUTRALISER
TECHNOLOGY DIAL
3.REMOVE NEW
FRAGRANCE PUK FROM CAN
5. INSTALL DIAL IN FLOORHEAD
6. USED FRAGRANCE PUK
DISPOSAL
1. REMOVE ODOUR
NEUTRALISER TECHNOLOGY
DIAL FROM FLOORHEAD
Insertion/Removal: Rotate the Odour Neutraliser Technology Dial to align the teal
arrows� Remove the dial to access the fragrance puk for removal or replacement�
High: Rotate the Odour Neutralisier Technology Dial toward the High position for the
highest level of intensity when the vacuum is in use� This position is the recommended
setting for optimal performance�
Medium: Rotate the Odour Neutraliser Technology Dial toward the medium position to
decrease the intensity of the odour when the vacuum is in use�
Low: Rotate the Odour Neutraliser Technology Dial toward the Low position to minimise
the intensity to the lowest level when the vacuum is in use�
ODOUR NEUTRALISER TECHNOLOGY TIPS
NOTES: • The Odour Neutraliser Technology Dial needs to be installed for the vacuum to function properly, with or
without the frangrance puk�
• Wash hands thoroughly after handling� If irritation or rash develops, seek medical advice/attention�
• Fragrance puks should be replaced every 6 months for optimal Odour Neutraliser Technology performance�
The Odour Neutraliser Technology Dial Must be Installed for Vacuum to Function Properly
• Remove the Fragrance Puk from dial if you don’t want the benefits of the Odour Neutraliser
Technology�
Maintenance Required
• Clean all filters as recommended under Cleaning Filters�
• Empty your dust cup before storing your vacuum�
• Replace the fragrance puk as recommended under Odour Neutraliser Technology fragrance
puk replacement�
• Visit sharkclean�com�au sharkclean�co�nz to learn more and purchase replacements�
Fragrance Strength Over Time
• The intensity of the Odour Neutraliser Technology fragrance puk may diminish over time�
It may also have no noticeable fragrance at all� This is natural and does not indicate the
technology isn’t working� Follow replacement instructions to ensure continued performance�
Shark's Odour Neutraliser
Technology guards against bad
odours inside your vacuum�
4. REPLACE CARTRIDGE
WITH FRAGRANCE PUK
TURN UNTIL
CLICK TO LOCK
2. REMOVE OLD
FRAGRANCE PUK
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ODOUR NEUTRALISER TECHNOLOGY
ODOUR NEUTRALISER TECHNOLOGY FRAGRANCE PUK REPLACEMENT
ODOUR NEUTRALISER TECHNOLOGY
SETTINGS
Flip up the handle and rotate the Odour
Neutraliser Technology Dial to adjust
to adjust fragrance puk intensity or to
remove cartridge�
Flip up the handle and rotate the Odour
Neutraliser Technology Dial clockwise until the
two teal arrows are aligned� Pull the handle to
remove the Odour Neutraliser Technology Dial
from the floorhead�
Rotate the fragrance puk anticlockwise in the
Odour Neutraliser Technology Dial housing
and pull out the fragrance puk to remove it�
Align the yellow arrow on the side of the
fragrance puk with the yellow arrow on the
side of the Odour Neutraliser Technology Dial
cover, then insert the fragrance puk into the
dial� Rotate clockwise to lock it in place�
Dispose of old fragrance puk into the bin�
Please do not throw the Odour Neutraliser
Technology Dial into the bin�
For replacement Odour Neutraliser Technology Fragrance Puk please visit sharkclean.com.au sharkclean.co.nz
Remove the new fragrance puk from
the can� To maintain the life of the
fragrance puk, keep it in the can until
you are ready to install it�
Align the teal arrow on the dial cover with the teal
arrow on the floorhead� Then reinsert the dial into
the floorhead� Rotate the dial anticlockwise to an
intensity setting to engage� Rotate further to change
the intensity setting to high, medium or low�
ODOUR NEUTRALISER
TECHNOLOGY DIAL
3.REMOVE NEW
FRAGRANCE PUK FROM CAN
5. INSTALL DIAL IN FLOORHEAD
6. USED FRAGRANCE PUK
DISPOSAL
1. REMOVE ODOUR
NEUTRALISER TECHNOLOGY
DIAL FROM FLOORHEAD
Insertion/Removal: Rotate the Odour Neutraliser Technology Dial to align the teal
arrows� Remove the dial to access the fragrance puk for removal or replacement�
High: Rotate the Odour Neutralisier Technology Dial toward the High position for the
highest level of intensity when the vacuum is in use� This position is the recommended
setting for optimal performance�
Medium: Rotate the Odour Neutraliser Technology Dial toward the medium position to
decrease the intensity of the odour when the vacuum is in use�
Low: Rotate the Odour Neutraliser Technology Dial toward the Low position to minimise
the intensity to the lowest level when the vacuum is in use�
ODOUR NEUTRALISER TECHNOLOGY TIPS
NOTES: • The Odour Neutraliser Technology Dial needs to be installed for the vacuum to function properly, with or
without the frangrance puk�
• Wash hands thoroughly after handling� If irritation or rash develops, seek medical advice/attention�
• Fragrance puks should be replaced every 6 months for optimal Odour Neutraliser Technology performance�
The Odour Neutraliser Technology Dial Must be Installed for Vacuum to Function Properly
• Remove the Fragrance Puk from dial if you don’t want the benefits of the Odour Neutraliser
Technology�
Maintenance Required
• Clean all filters as recommended under Cleaning Filters�
• Empty your dust cup before storing your vacuum�
• Replace the fragrance puk as recommended under Odour Neutraliser Technology fragrance
puk replacement�
• Visit sharkclean�com�au sharkclean�co�nz to learn more and purchase replacements�
Fragrance Strength Over Time
• The intensity of the Odour Neutraliser Technology fragrance puk may diminish over time�
It may also have no noticeable fragrance at all� This is natural and does not indicate the
technology isn’t working� Follow replacement instructions to ensure continued performance�
Shark's Odour Neutraliser
Technology guards against bad
odours inside your vacuum�
4. REPLACE CARTRIDGE
WITH FRAGRANCE PUK
TURN UNTIL
CLICK TO LOCK
2. REMOVE OLD
FRAGRANCE PUK
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CLEANING MODES
NOTE: All accessories are compatible with both the wand and the handheld vacuum�
To clean floors, step on floor nozzle and tilt
handheld vacuum back�
UPRIGHT MODE
NOTE: Brushrolls will only engage when the handheld vacuum is tilted back�
Stand the vacuum upright and press the
nozzle release button located at the bottom
of the wand, above the nozzle� Lift wand
to detach�
Great for cleaning baseboards, ceiling fans,
window sills, and other hard-to-access areas�
Press the wand release button and lift
the handheld vacuum o the wand� An
attachment can be used to clean stairs,
furniture, and other above-floor areas�
USING THE MULTIFLEX® WAND
Press the unlock latch on the back of the
wand, then adjust the angle�
To put the vacuum in storage mode, press
the unlock latch while folding the handheld
vacuum forward�
To take the vacuum out of storage mode,
press the unlock latch and lift up the
handheld vacuum until the wand clicks and
locks into place�
Adjust the wand to a lower angle to easily
clean under furniture�
MULTIFLEX STORAGE
UPRIGHT MODE
ABOVE-FLOOR WITH WANDABOVE-FLOOR HANDHELD
(Click)
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CLEANING MODES
NOTE: All accessories are compatible with both the wand and the handheld vacuum�
To clean floors, step on floor nozzle and tilt
handheld vacuum back�
UPRIGHT MODE
NOTE: Brushrolls will only engage when the handheld vacuum is tilted back�
Stand the vacuum upright and press the
nozzle release button located at the bottom
of the wand, above the nozzle� Lift wand
to detach�
Great for cleaning baseboards, ceiling fans,
window sills, and other hard-to-access areas�
Press the wand release button and lift
the handheld vacuum o the wand� An
attachment can be used to clean stairs,
furniture, and other above-floor areas�
USING THE MULTIFLEX® WAND
Press the unlock latch on the back of the
wand, then adjust the angle�
To put the vacuum in storage mode, press
the unlock latch while folding the handheld
vacuum forward�
To take the vacuum out of storage mode,
press the unlock latch and lift up the
handheld vacuum until the wand clicks and
locks into place�
Adjust the wand to a lower angle to easily
clean under furniture�
MULTIFLEX STORAGE
UPRIGHT MODE
ABOVE-FLOOR WITH WANDABOVE-FLOOR HANDHELD
(Click)
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MAINTAINING YOUR VACUUM
Press the wand release button to detach the
handheld vacuum from the wand�
To remove the dust cup from the handheld
vacuum, press the Dust Cup Release button
located on the base/bottom of the dust cup�
Tilt the dust cup and lift o to remove�
To empty dust and debris, hold the dust cup
over the bin, then slide the CleanTouch Dirt
Ejector slider forward�
To empty the Dust Cup while it is
attached to the handheld vacuum,
position the dust cup over a bin and slide
the lid release slider forward�
To clean the interior of the dust cup,
rinse it with water� Place it on its side
with the lid open to air-dry for at least
48 hours before reinstalling�
REMOVING AND CLEANING THE DUST CUP
EMPTYING THE DUST CUP
MAINTAINING YOUR VACUUM
CLEANING THE FILTERS
Regularly rinse the filters to maintain your vacuum’s suction
power and to maximise the eectiveness of the odour cartridge.
To clean filters, rinse them with water only� Allow all filters to air-dry completely for up to
48 hours before reinstalling, to prevent liquid from being drawn into electricparts.
Clean the pre-motor filters at least once a month and post-motor filter at least once a year�
Tap o loose dirt between washes when needed� More frequent cleaning may sometimes be
necessary with heavy use�
IMPORTANT: DO NOT use soap when cleaning the filters� Use water only� The vacuum will not have suction if the post-motor
filter is not installed� Ensure that all filters are installed before using�
Remove the dust cup, and pull the foam and
felt filters out of the back of the dust cup�
Remove the dust cup� Pull the post-motor
filter out of the handheld vacuum�
Pre-Motor Foam and Felt Filter Kit Post-Motor Filter
1
1
2
2
PRE-MOTOR FILTERS POST-MOTOR FILTER
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MAINTAINING YOUR VACUUM
Press the wand release button to detach the
handheld vacuum from the wand�
To remove the dust cup from the handheld
vacuum, press the Dust Cup Release button
located on the base/bottom of the dust cup�
Tilt the dust cup and lift o to remove�
To empty dust and debris, hold the dust cup
over the bin, then slide the CleanTouch Dirt
Ejector slider forward�
To empty the Dust Cup while it is
attached to the handheld vacuum,
position the dust cup over a bin and slide
the lid release slider forward�
To clean the interior of the dust cup,
rinse it with water� Place it on its side
with the lid open to air-dry for at least
48 hours before reinstalling�
REMOVING AND CLEANING THE DUST CUP
EMPTYING THE DUST CUP
MAINTAINING YOUR VACUUM
CLEANING THE FILTERS
Regularly rinse the filters to maintain your vacuum’s suction
power and to maximise the eectiveness of the odour cartridge.
To clean filters, rinse them with water only� Allow all filters to air-dry completely for up to
48 hours before reinstalling, to prevent liquid from being drawn into electricparts.
Clean the pre-motor filters at least once a month and post-motor filter at least once a year�
Tap o loose dirt between washes when needed� More frequent cleaning may sometimes be
necessary with heavy use�
IMPORTANT: DO NOT use soap when cleaning the filters� Use water only� The vacuum will not have suction if the post-motor
filter is not installed� Ensure that all filters are installed before using�
Remove the dust cup, and pull the foam and
felt filters out of the back of the dust cup�
Remove the dust cup� Pull the post-motor
filter out of the handheld vacuum�
Pre-Motor Foam and Felt Filter Kit Post-Motor Filter
1
1
2
2
PRE-MOTOR FILTERS POST-MOTOR FILTER
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MAINTAINING YOUR VACUUM
CLEANING SOFT ROLLER
FLOOR NOZZLE
If any hair is wrapped around the brushroll, continue cleaning using the Carpet setting on a
bare floor surface, a low-pile carpet, or a small area rug� If some fibres remain wrapped around
the brushroll after continued use, carefully remove them� If you run over a hard or sharp object
or notice a change in noise while vacuuming, check the floor nozzle for blockages� (See the
Checking for Blockages in the Floor Nozzle section�)
MAINTAINING YOUR VACUUM
CHECKING FOR BLOCKAGES
Checking for Blockages in the Handheld Vacuum:
1. Turn o vacuum�
2. Remove the handheld vacuum from the wand�
3. Check all intake openings on the dust cup and
remove any debris or blockage�
Checking for Blockages in the Wand:
Standard Wand:
1. Turn o vacuum�
2. Remove the handheld
vacuum and floor
nozzle�
3. Look through wand
to check for any
blockages�
4. Clear away debris and
blockages�
MultiFlex® Wand:
1. Turn o vacuum�
2. Remove the handheld
vacuum and floor
nozzle from the wand�
3. Check the Clog Access
Hose on the MultiFlex
section of the wand by
pinching the tabs on
both sides of the hose
and lifting the hose out�
4. Clear any debris and
blockages�
Checking for Blockages in the Floor Nozzle:
1. Turn o vacuum�
2. Detach the wand�
3. Use the edge of a coin to open the three locks on
the bottom of the floor nozzle�
4. Remove the cover and tilt back the neck of the
floor nozzle�
5. Check the opening and remove any debris�
6. Replace the cover by sliding the inserts into the
slots, then pressing down firmly on all sides before
turning the locks clockwise to close, until they click
securely into place�
1 To remove Soft Roller from nozzle, pull the Soft
Roller out by the tab�
2 Tap loose debris o the Soft Roller� Use a dry towel
to wipe the Soft Roller clean and to remove any
debris caught in the teeth behind the Soft Roller�
3 Hand wash the Soft Roller as needed� Use only
water, and let air-dry completely, which should take
at least 24-48 hours�
4 Reinsert Soft Roller until you feel it click into place�
CLEANING THE SENSORS
Make sure to clean the
sensors inside the hand
vacuum regularly, as hair
and other debris may build
up and obstruct them� If
the sensors are partially obstructed, Clean
Sense IQ mode will not adjust suction levels
as expected� If the sensors are completely
obstructed, the F0 error code will appear and
the Clean Sense IQ icon will flash on the hand
vacuum display panel�
To clean the sensors:
1. Turn o power and remove the hand
vacuum�
2. Locate the sensors inside the nozzle of
the hand vacuum� The sensors are on the
interior walls of the nozzle, about 3 inches
down the air path, aligned with the IQ
logos (Fig�2) on the exterior�
3. Gently wipe the sensors with a microfiber
cloth and remove all hair and debris�
4. Turn on power and verify that the unit is
functioning normally�
CLEAN SENSE IQ SENSORS
Hand Vacuum Display Panel
Dust cup
Air path
Fig. 1
Battery
IQ logos-
both sides
Fig. 2
17sharkclean.co.nz16 sharkclean.com.au
MAINTAINING YOUR VACUUM
CLEANING SOFT ROLLER
FLOOR NOZZLE
If any hair is wrapped around the brushroll, continue cleaning using the Carpet setting on a
bare floor surface, a low-pile carpet, or a small area rug� If some fibres remain wrapped around
the brushroll after continued use, carefully remove them� If you run over a hard or sharp object
or notice a change in noise while vacuuming, check the floor nozzle for blockages� (See the
Checking for Blockages in the Floor Nozzle section�)
MAINTAINING YOUR VACUUM
CHECKING FOR BLOCKAGES
Checking for Blockages in the Handheld Vacuum:
1. Turn o vacuum�
2. Remove the handheld vacuum from the wand�
3. Check all intake openings on the dust cup and
remove any debris or blockage�
Checking for Blockages in the Wand:
Standard Wand:
1. Turn o vacuum�
2. Remove the handheld
vacuum and floor
nozzle�
3. Look through wand
to check for any
blockages�
4. Clear away debris and
blockages�
MultiFlex® Wand:
1. Turn o vacuum�
2. Remove the handheld
vacuum and floor
nozzle from the wand�
3. Check the Clog Access
Hose on the MultiFlex
section of the wand by
pinching the tabs on
both sides of the hose
and lifting the hose out�
4. Clear any debris and
blockages�
Checking for Blockages in the Floor Nozzle:
1. Turn o vacuum�
2. Detach the wand�
3. Use the edge of a coin to open the three locks on
the bottom of the floor nozzle�
4. Remove the cover and tilt back the neck of the
floor nozzle�
5. Check the opening and remove any debris�
6. Replace the cover by sliding the inserts into the
slots, then pressing down firmly on all sides before
turning the locks clockwise to close, until they click
securely into place�
1 To remove Soft Roller from nozzle, pull the Soft
Roller out by the tab�
2 Tap loose debris o the Soft Roller� Use a dry towel
to wipe the Soft Roller clean and to remove any
debris caught in the teeth behind the Soft Roller�
3 Hand wash the Soft Roller as needed� Use only
water, and let air-dry completely, which should take
at least 24-48 hours�
4 Reinsert Soft Roller until you feel it click into place�
CLEANING THE SENSORS
Make sure to clean the
sensors inside the hand
vacuum regularly, as hair
and other debris may build
up and obstruct them� If
the sensors are partially obstructed, Clean
Sense IQ mode will not adjust suction levels
as expected� If the sensors are completely
obstructed, the F0 error code will appear and
the Clean Sense IQ icon will flash on the hand
vacuum display panel�
To clean the sensors:
1. Turn o power and remove the hand
vacuum�
2. Locate the sensors inside the nozzle of
the hand vacuum� The sensors are on the
interior walls of the nozzle, about 3 inches
down the air path, aligned with the IQ
logos (Fig�2) on the exterior�
3. Gently wipe the sensors with a microfiber
cloth and remove all hair and debris�
4. Turn on power and verify that the unit is
functioning normally�
CLEAN SENSE IQ SENSORS
Hand Vacuum Display Panel
Dust cup
Air path
Fig. 1
Battery
IQ logos-
both sides
Fig. 2
19sharkclean.co.nz18 sharkclean.com.au
NOTE: Not all accessories come with all units� For a list of the accessories included with this model, see the top inside
flap of the box� To order additional accessories, visit AU sharkclean.com.au +61 2 8801 7666
NZ sharkclean.co.nz +64 800 112 660
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the Lithium Ion Power Pack battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Filter icon on handheld vacuum control
panel is red. (Refer to Checking for Blockages section for more information.)
• Check filters to see if they need cleaning� Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum�
• Dust cup may be full; empty dust cup�
• Check floor nozzle for blockages; clear blockages if required�
• Remove any string, carpet fibres, or hair that may be wrapped around the brushroll�
• Check clog access in wand for any blockages and clear any debris�
• Check connectors between handheld, wand, and floor nozzle for debris� Remove any dust or material in
the connectors�
• If the issue persists, please contact Customer Service�
Vacuum lifts area rugs.
• Make sure you are not engaging Boost mode as this can be too much suction for lighter rugs� Take care
when vacuuming area rugs or rugs with delicately sewn edges�
• Turn o the unit to disengage the brushroll and press the power button to restart�
Brushrolls do not spin.
• Immediately turn o the vacuum� Remove any blockages before turning the vacuum back on� Make sure
the handheld vacuum is tilted back far enough for the brushrolls to engage� If the brushrolls still do not
spin, please contact Customer Service�
• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle� Try disconnecting and reattaching the pieces� If the headlights still
do not illuminate, please contact Customer Service�
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating� If vacuum turns o on its own, perform the following steps:
1� Turn on the vacuum and check the battery indicator lights located on the handheld vacuum� If recharging
is needed, make sure power is turned o before connecting to the charger�
2� Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters sections)�
3� Check wand, accessories, and inlet openings and remove any blockages�
4� Allow unit and battery to cool for at least 45 minutes, until they return to room temperature�
5� Press power button to restart the vacuum� Make sure the charger is not plugged into the port on the
handheld vacuum�
Vacuum is emitting air that smells bad.
• Dust cup may be full; empty dust cup� Empty dust cup after each use for optimal odour neutralisation�
• Check filters to see if they need cleaning� Follow instructions for rinsing and air-drying the filters before
reinstalling them�
• Check to make sure odour neutraliser cartridge with fragrance puk is installed in the dial and the dial is
installed in the nozzle�
• Check the odour neutraliser dial on the nozzle to see what setting is enabled�
• If the fragrance puk has been installed for 6 months or longer, consider replacing it�
• If the fragrance puk has been installed for less than 6 months, remove the fragrance puk and check to see
if it is still emitting the neutraliser scent�
• If the neutraliser is still emitting a scent but you dislike it, consider turning the intensity down, or reinstall
the dial in the nozzle without the puk�
• If the cartridge with fragrance puk is not emitting a scent, consider replacing it�
NOTE: If vacuum still does not operate properly, contact Customer Service at AU sharkclean.com.au +61 2 8801 7666
NZ sharkclean.co.nz +64 800 112 660
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKCLEAN.COM.AU SHARKCLEAN.CO.NZ
A
D
IG
L
B
E
JH
M N
O
C
F
K
A
12" Crevice Tool
B
18" Flexi Crevice Tool
C
Duster Crevice Tool
D
Dusting Brush
E
Multi-Angle Dusting Brush
F
Anti-Allergen Dust Brush
G
Upholstery Tool
H
Wide Upholstery Tool
I
Multi Surface Tool
J
Deep-Cleaning Motorised Pet Tool
K
MultiFlex® Under-Appliance Wand
L
Accessory Bag
M
Li-Ion Charger
N
Dual Li-Ion Charger
O
Li-Ion Battery
TROUBLESHOOTING GUIDE
Fault
Error code
display on
Motor No Start 10
Motor Overheat 20
Motor Overcurrent 30
Motor Short 40
Motor Overspeed 50
System Comm Error 60
Clean Sense IQ Sensor
Blockage
F0
Nozzle Overheat 70
Nozzle Short E0
Motor
Nozzle
19sharkclean.co.nz18 sharkclean.com.au
NOTE: Not all accessories come with all units� For a list of the accessories included with this model, see the top inside
flap of the box� To order additional accessories, visit AU sharkclean.com.au +61 2 8801 7666
NZ sharkclean.co.nz +64 800 112 660
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the Lithium Ion Power Pack battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Filter icon on handheld vacuum control
panel is red. (Refer to Checking for Blockages section for more information.)
• Check filters to see if they need cleaning� Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum�
• Dust cup may be full; empty dust cup�
• Check floor nozzle for blockages; clear blockages if required�
• Remove any string, carpet fibres, or hair that may be wrapped around the brushroll�
• Check clog access in wand for any blockages and clear any debris�
• Check connectors between handheld, wand, and floor nozzle for debris� Remove any dust or material in
the connectors�
• If the issue persists, please contact Customer Service�
Vacuum lifts area rugs.
• Make sure you are not engaging Boost mode as this can be too much suction for lighter rugs� Take care
when vacuuming area rugs or rugs with delicately sewn edges�
• Turn o the unit to disengage the brushroll and press the power button to restart�
Brushrolls do not spin.
• Immediately turn o the vacuum� Remove any blockages before turning the vacuum back on� Make sure
the handheld vacuum is tilted back far enough for the brushrolls to engage� If the brushrolls still do not
spin, please contact Customer Service�
• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle� Try disconnecting and reattaching the pieces� If the headlights still
do not illuminate, please contact Customer Service�
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating� If vacuum turns o on its own, perform the following steps:
1� Turn on the vacuum and check the battery indicator lights located on the handheld vacuum� If recharging
is needed, make sure power is turned o before connecting to the charger�
2� Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters sections)�
3� Check wand, accessories, and inlet openings and remove any blockages�
4� Allow unit and battery to cool for at least 45 minutes, until they return to room temperature�
5� Press power button to restart the vacuum� Make sure the charger is not plugged into the port on the
handheld vacuum�
Vacuum is emitting air that smells bad.
• Dust cup may be full; empty dust cup� Empty dust cup after each use for optimal odour neutralisation�
• Check filters to see if they need cleaning� Follow instructions for rinsing and air-drying the filters before
reinstalling them�
• Check to make sure odour neutraliser cartridge with fragrance puk is installed in the dial and the dial is
installed in the nozzle�
• Check the odour neutraliser dial on the nozzle to see what setting is enabled�
• If the fragrance puk has been installed for 6 months or longer, consider replacing it�
• If the fragrance puk has been installed for less than 6 months, remove the fragrance puk and check to see
if it is still emitting the neutraliser scent�
• If the neutraliser is still emitting a scent but you dislike it, consider turning the intensity down, or reinstall
the dial in the nozzle without the puk�
• If the cartridge with fragrance puk is not emitting a scent, consider replacing it�
NOTE: If vacuum still does not operate properly, contact Customer Service at AU sharkclean.com.au +61 2 8801 7666
NZ sharkclean.co.nz +64 800 112 660
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKCLEAN.COM.AU SHARKCLEAN.CO.NZ
A
D
IG
L
B
E
JH
M N
O
C
F
K
A
12" Crevice Tool
B
18" Flexi Crevice Tool
C
Duster Crevice Tool
D
Dusting Brush
E
Multi-Angle Dusting Brush
F
Anti-Allergen Dust Brush
G
Upholstery Tool
H
Wide Upholstery Tool
I
Multi Surface Tool
J
Deep-Cleaning Motorised Pet Tool
K
MultiFlex® Under-Appliance Wand
L
Accessory Bag
M
Li-Ion Charger
N
Dual Li-Ion Charger
O
Li-Ion Battery
TROUBLESHOOTING GUIDE
Fault
Error code
display on
Motor No Start 10
Motor Overheat 20
Motor Overcurrent 30
Motor Short 40
Motor Overspeed 50
System Comm Error 60
Clean Sense IQ Sensor
Blockage
F0
Nozzle Overheat 70
Nozzle Short E0
Motor
Nozzle
21sharkclean.co.nz20 sharkclean.com.au
The warranty commences on the date of purchase and expires at the end of the two-year period� In the
unlikely event of a defect due to faulty materials or workmanship within the guarantee period we will replace
the defective/faulty part with a new product, free of charge, or if the unit is deemed defective/faulty we
replace the unit with an equivalent or upgraded model, at our discretion�
For warranty claims, you will need to submit a proof of purchase in the form of a valid receipt that displays
date and place of purchase�
Your warranty is subject to the following conditions
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or
dropped in water�
• To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own�
If the supply cord is damaged, it must be replaced by a qualified electrician to avoid a hazard� Incorrect
re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used�
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone�
• The item has been subjected to fair wear and tear�
• The item has not been used for trade, professional or hire purposes�
• The item has not sustained damage through foreign objects, substances or accident
Customer costs within warranty
The customer is responsible for any inwards freight charge to return a product for warranty if requested, and
outward freight charge for warranty parts and or replacement unit�
Who is covered?
This warranty applies only to the original purchaser, who bought the product from an authorised retailer and
may not be transferred� Proof of purchase is required�
What is not covered?
• Filters and brush rolls�
• Accessories supplied with the item�
• Components that are subject to natural wear and tear caused by normal use in accordance with
operating instructions�
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty�
• Accidental damage�
Damage as a result of use not in accordance with the rating plate�
• Removal of blockages� If a blockage does occur please refer to the trouble shooting guide within your
Shark Operating manual�
• Use of parts and accessories that are not genuine Shark components�
TWO (2) YEAR LIMITED REPLACEMENT WARRANTY
NOTES:
21sharkclean.co.nz20 sharkclean.com.au
The warranty commences on the date of purchase and expires at the end of the two-year period� In the
unlikely event of a defect due to faulty materials or workmanship within the guarantee period we will replace
the defective/faulty part with a new product, free of charge, or if the unit is deemed defective/faulty we
replace the unit with an equivalent or upgraded model, at our discretion�
For warranty claims, you will need to submit a proof of purchase in the form of a valid receipt that displays
date and place of purchase�
Your warranty is subject to the following conditions
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or
dropped in water�
• To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own�
If the supply cord is damaged, it must be replaced by a qualified electrician to avoid a hazard� Incorrect
re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used�
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone�
• The item has been subjected to fair wear and tear�
• The item has not been used for trade, professional or hire purposes�
• The item has not sustained damage through foreign objects, substances or accident
Customer costs within warranty
The customer is responsible for any inwards freight charge to return a product for warranty if requested, and
outward freight charge for warranty parts and or replacement unit�
Who is covered?
This warranty applies only to the original purchaser, who bought the product from an authorised retailer and
may not be transferred� Proof of purchase is required�
What is not covered?
• Filters and brush rolls�
• Accessories supplied with the item�
• Components that are subject to natural wear and tear caused by normal use in accordance with
operating instructions�
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty�
• Accidental damage�
Damage as a result of use not in accordance with the rating plate�
• Removal of blockages� If a blockage does occur please refer to the trouble shooting guide within your
Shark Operating manual�
• Use of parts and accessories that are not genuine Shark components�
TWO (2) YEAR LIMITED REPLACEMENT WARRANTY
NOTES:
23sharkclean.co.nz22 sharkclean.com.au
NOTES NOTES
23sharkclean.co.nz22 sharkclean.com.au
NOTES NOTES
IZ400ANZ_Series_IB_MP_Mv10
Illustrations may dier from actual product� We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice�
© 2022 SharkNinja Operating LLC� DUOCLEAN, MULTIFLEX, and SHARK are registered trademarks
of SharkNinja Operating LLC� SHARK STRATOS is a trademark of SharkNinja Operating LLC�
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE�
This Instruction Guide is designed to help you get a complete understanding of your new
Shark
STRATOS™ Cordless Pet Pro Vacuum with Clean Sense IQ
Proudly distributed by
Mann&Noble Pty Ltd
Building D
33 Quarry Road
Erskine Park
NSW, 2759
Australia
AUS +61 2 8801 7666
NZ +64 800 112 660
Visit us at:
sharkclean�com�au
sharkclean�co�nz
@sharkcleanau
@sharkcleannz
@sharkcleanau
@sharkcleannz
ODOUR NEUTRALISER TECHNOLOGY SPECIFICATIONS�
1� Product Name: Odour Neutraliser Technology Fragrance Puk
2� Ingredients: Solid SM composite polymer
C17 + fragrance SE 446676
