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26 49-2001191 Rev. 0
Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Check out self-help videos and FAQ at GEAppliances.com/support.
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Food does not cook
properly
Your new oven has a different cooking
system from your old oven and therefore may
cook differently than your old oven.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference. See the Settings section.
Oven controls improperly set. See the Cooking Modes section.
Rack position is incorrect or rack is not level. See the Cooking Modes section and Cooking
Guide.
Incorrect cookware or cookware of improper
size being used.
See the Oven Cookware section.
Oven temperature needs adjustment. See the Settings section.
Ingredient substitution Substituting ingredients can change the recipe
outcome.
Cakes are lopsided/
uneven
8QLWZDVQRWSURSHUO\OHYHOHGZKHQLQVWDOOHG Level the oven. Reference the Installation
Instructions for the unit.
Racks slide in or out on
their own
8QLWZDVQRWSURSHUO\OHYHOHGZKHQLQVWDOOHG Level the oven. Reference the Installation
Instructions for the unit.
Food "runs" to one side
of pan or griddle
8QLWZDVQRWSURSHUO\OHYHOHGZKHQLQVWDOOHG Level the cooktop. Reference the Installation
Instructions for the unit.
Sometimes the oven
takes longer to preheat
to the same temperature
Cookware or food in oven. The cookware or food in the oven will cause the
oven to take longer to preheat. Remove items to
reduce preheat time.
Number of racks in oven. Adding more racks to the oven will cause the oven
to take longer to preheat. Remove some racks.
8VLQJDQH[WHQVLRQUDFNLQVWHDGRIDIODWUDFN The extension rack is heavier than a flat rack and
takes more energy to heat. This is normal. To
decrease preheat time, use a flat rack.
Different cooking modes. The different cooking modes use different preheat
methods to heat the oven for the specific cooking
mode. Some modes will take longer than others.
Food does not broil
properly
Oven controls improperly set. Make sure you select the appropriate broil mode.
See the Cooking Modes section.
Improper rack position being used. See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan. Make sure cookware is cool.
Cookware not suited for broiling. 8VHDSDQVSHFLILFDOO\GHVLJQHGIRUEURLOLQJ
Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
If using aluminum foil conform to pan slits.
Excessive smoking
during broiling
Food too close to the broil element. Lower the rack position of the food.
Strong odor An odor from the insulation around the inside
of the oven is normal for the first few times
the oven is used.
This is temporary and will go away after several
uses or run a Bake 500 and/or Broil Hi for 45
minutes.
Display is blank and the
oven does not work or
respond
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Plug on range is not completely inserted in
the electrical outlet.
Make sure electrical plug is plugged into a live,
properly grounded outlet.
Display is blank The clock is turned off. See the Settings section.
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