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AXIS P7214 Video Encoder
Troubleshooting
No m ulticas t H.264
displayed in the client
Check with your network administrator that the m ultica st addresses used by the Axis product
arevalidforyournetwork.
Check with your network administrator to see if there is a firewall preventing viewing.
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router settings between the client and the
product n eed to be configured. The TTL (Time To Live) value may need to be increa se d.
Poor rendering of H .264
images
Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video R end ering fromv the Video tab in the AMC Control Panel.
Ensure that your graphics card is using the latest driver. The latest drive rs can usua lly be
downloaded from the manufacturer’s web site.
Color saturation is different
in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Refer to the adapter’s d ocumenta tion for more
information.
Lower frame rate than
expected
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administra tor that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag ) that video processing is N OT set to Decode only
key frames.
Lower the im age resolution.
Why do I not get maximum
frames per second?
See
Performance Considerations, on page 51
.
The max im um frames per second is depe nden t on the utility frequen cy (60/50 Hz) of the Axis
product. See
Technical Specificatio ns, on page 50
.
Image degeneration
Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab
to modify the GOV length.
Status and Network indicator LEDs are flashing red rapidly
Hardware failure
Contact your Axis res ell er.
Status indicator LED is flashing red and the product is ina ccessible
A firmw are upg rade h
as
been interrupted or the
firmware has othe rw ise been
damaged
See
Emergency Recovery Procedure, on page 45
.
No images displayed on web page
Problems with AXIS Media
Control (
Internet Explorer
only
)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
contr
ols. Also, make sure that AXIS Media Control is installed on your computer.
Installation of additional
ActiveX component
restricted or prohibited
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java app let unde r Default viewer.
Video and image problems, general
Image too dark or too light
Check the video stream and camera setting s under Setup > Video & Audio > Video Stream and
Setup > Video & Aud io > Camera Settings.
47
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