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APP /SET UP
Problem Solution
Is the baby camera
hacker-proof?
We do everything we can to prevent hacking by issuing frequent security
updates� Please make sure that you always use the latest app software
and baby camera rmware. If you lose your smart device, factory-reset
the baby camera to remove any connections to it� You can also log in to
the app from another smart device and delete your account� If you are
the only administrator, all guest users will be disconnected from the baby
camera too�
I have lost my smart
phone� How can I prevent
strangers from viewing
my baby?
Log in to the app from another smart device and delete your account� If
you are the only administrator, this will disconnect all guest users of the
app from the baby camera� You can also factory-reset the baby camera
to disable all connections to the device you lost. Long-press the on/o
button of the baby camera for 10seconds to factory-reset.
Will I be notied of
upgrades of the baby
camera software?
Yes, this will happen periodically. Upgrade notications for the rmware
of the baby camera will appear in the app�
My phone or tablet
becomes warm when
I use the app� Is this
normal?
Your device may get warm because it needs power to provide high-
quality video� This does not harm your device� Your device does not warm
up when you run the app in the background�
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