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Troubleshooting
This chapter summarizes the most common problems you could
encounter with the appliance� If you are unable to solve the problem
with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the consumer care centre in your
country�
HOW TO USE / CONNECT
Problem Solution
Can I connect my Philips
Avent Connected Baby
Camera (SCD641,
SCD643) to Philips
Avent Connected Baby
Monitor’s parent unit
(SCD921, SCD923)?
The Philips Avent Connected Baby Monitor’s parent unit can only connect
to the baby unit which included in the same package�
If you want to view more than one baby cameras and baby units, you can
connect them to the Philips Avent Baby Monitor+ app�
I cannot download and
install the app� What can
I do?
Please check if any of the following factors prevent a smooth download�
Is your Wi-Fi signal stable and strong enough? Does your smart device
run on iOS 11 or higher, Android 6 or higher? Do you have enough space
left on your smart device to install the app? Did you enter the correct
password for the App Store or Google Play?
How can I factory-reset
the baby camera?
You can factory-reset the baby camera by long-pressing the on/o
button for 10seconds. The baby camera will reboot and the indicator
light will ash in green and orange, the factory-reset is completed when
the indicator light turns solid green� All the settings will be removed
after the factory-reset, including the connected Wi-Fi router's SSIDs and
passwords and the connected app users� You can factory-reset the baby
camera if you stop using the product and want to transfer it to a new
user�
NOISE/SOUND
Problem Solution
Why does the app or
baby camera produce a
high-pitched noise?
Perhaps the app and baby camera are too close to each other� Make sure
they are at least 2�5 meters / 8�2 feet away from each other�
The volume of the app may be set too high� Decrease the volume of the
app�
Why don't I hear a
sound?Why I can't I hear
my baby cry?
Perhaps you have muted the app� Unmute it by tapping the mute icon on
the video screen�
The sensitivity is set too low� Increase the sensitivity in the app to a higher
level�
The baby camera may be too far away from your baby� Make sure the
baby camera is not further than 1�5 meters / 5 feet away from your baby
for optimal sound detection� Closer than 1 meter /3�5 feet increases
strangulation hazard�
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