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APP /SET UP
Problem Solution
Why does the app not
notify me that the baby is
crying?
Check if the baby camera is connected to the Wi-Fi network� The status
light on the front of the baby camera must be solid white�
The sensitivity for notication may have been set too high. In that case,
the app will only notify you when the baby produces a lot of sound� Open
the app setting to lower the sound threshold to ensure that you are
notied sooner.
Perhaps you have muted your smart device, turn on the volume.
Check if you have activated the notication function in the app's settings.
Check if you have activated the notication function in your smart
device's settings�
Check if you have viewing rights as a guest. The notication function is
disabled for guest users�
Why can't my partner
and I connect to the baby
camera at the same time?
If you wish to share the same access as your partner, consider sharing
the same administrator account to login to the app� Setting up the app
on another device with a dierent login account will automatically
disconnect the previously connected user�
If you do not wish your partner to have full access, invite your partner to
login as a guest user� Access rights of guest users have limitations� Please
refer to the 'Account management' chapter for details�
Why can't I talk to the
baby after pressing the
talk back button from the
app?
Perhaps another user, such as an admin or guest, is utilizing the talkback
feature. If this is the case, a notification will appear indicating that
“Somebody else is already using talkback�” The user who talks to the
baby rst will have priority in using the talkback function.
How can I be a guest
user?
To be a guest user, you have to register a Philips Avent Connected Baby
Monitor Account before being able to view the video live streaming�
Please create the account as instructed in the app, and contact the
administrator that you are ready for the invitation�
As a guest user, what
notication will I receive
from the App?
Guest user will receive App notications when the baby camera
connection is lost or when the baby camera is turned o by main user
(admin owner). To receive notication from Philips Avent Baby Monitor+
app, user has to enable the notication in the phone settings.
Do I have to keep the
app open to monitor my
baby?
No, the app can monitor in the background while you do other things.
Enable the background monitoring mode from the App’s settings menu�
You will receive a notication “Background monitoring is active” to
indicate the mode is activated. When your baby makes sound, you hear it
from your phone directly�
Can I use more baby
cameras in the same app?
You can connect multiple baby cameras to the App and view all the
online cameras on the Home screen at the same time� You can only hear
the sound of one baby camera on the Home screen but you can switch to
another camera’s audio at any time�
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