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NOISE/SOUND
Problem Solution
Why does the app react
too quickly to other
sounds than my baby
makes?
The sensitivity level may be set too high� When your baby makes soft
sounds, the sensitivity has to be higher. However, the noisier the nursery
room is, the lower the sensitivity level can be set. You can change the
sensitivity of your baby camera on the app�
VIDEO DISPLAY
Problem Solution
Why do I get black and
white images instead of
colour ones?
The baby camera has switched to night vision mode because the room
where the baby camera is placed is dark�
If there is enough light in the room, the light sensor on the baby camera
may be covered or dirty� Make sure that this sensor is fully exposed to the
light in the room�
Why isn't the image on
the video display clear?
Perhaps the lens is dirty� Clean the lens with a dry cloth�
I lose connection to the
app frequently� What is
the matter?
Check if the status light turns green� Check if the Wi-Fi signal in the room
where the baby camera is placed is strong enough and stable� If this is
not the case, you need a Wi-Fi extender to get a strong and stable signal.
If you use a Wi-Fi extender, make sure that your router and your Wi-Fi
extender have the same SSID and that you use the same password for the
router and the Wi-Fi extender�
If the status light on the front of the baby camera is solid white and
you keep losing connection, there may be a problem with the Internet
connection of your router, smart device or baby camera. Check the Wi-Fi
signal on your smart device or the 3G or 4G speed by trying to watch a
movie, e.g. on YouTube. Or reset your Wi-Fi router.
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