Axis 02861-001 Axis A9210 User Manual

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AXISA9210NetworkI/ORelayModule

Troubleshooting

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendyoutouseoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/vms.

Can’tconnectoverport8883withMQTToverSSL

Therewallblockstrafc

usingport8883asit’s

deemedinsecure.

Insomecasestheserver/brokermightnotprovideaspecicportforMQTTcommunication.Itmay

stillbepossibletouseMQTToveraportnormallyusedforHTTP/HTTPStrafc.

•Iftheserver/brokersupportsWebSocket/WebSocketSecure(WS/WSS),typicallyon

port443,usethisprotocolinstead.Checkwiththeserver/brokerprovidertoseeif

WS/WSSissupportedandwhichportandbasepathtouse.

•Iftheserver/brokersupportsALPN,theuseofMQTTcanbenegotiatedoveranopen

port,suchas443.Checkwithyourserver/brokerprovidertoseeifALPNissupported

andwhichALPNprotocolandporttouse.

Contactsupport

Ifyouneedmorehelp,gotoaxis.com/support.

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Axis 02861-001 A9210 Network I/O Relay Module