Axis 02861-001 Axis A9210 User Manual

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AXISA9210NetworkI/ORelayModule

Troubleshooting

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to

thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage25.

3.Keepthecontrolbuttonpressedfor25secondsuntilthestatusLEDindicatorturnsamberforthesecondtime.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset

tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.

5.Usetheinstallationandmanagementsoftwaretools,assignanIPaddress,setthepassword,andaccesstheproduct.

Youcanalsoresetparameterstofactorydefaultthroughthedevice’swebinterface.GotoMaintenance>Factorydefaultand

clickDefault.

Firmwareoptions

Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe

activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith

periodicreleasesfocusedmainlyonbugxesandsecurityupdates.

Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-end

systemofferings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidated

againstthelatestactivetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctional

changesoraffectinganyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,goto

axis.com/support/device-software.

Checkthecurrentrmwareversion

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Whenyoutroubleshootaproblem,werecommend

youtostartbycheckingthecurrentrmwareversion.Thelatestrmwareversionmightcontainacorrectionthatxesyour

particularproblem.

Tocheckthecurrentrmware:

1.Gotothedevice’swebinterface>Status.

2.SeethermwareversionunderDeviceinfo.

Upgradethermware

Important

•Preconguredandcustomizedsettingsaresavedwhenyouupgradethermware(providedthatthefeaturesareavailablein

thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

•Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.

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Axis 02861-001 A9210 Network I/O Relay Module