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12
Common Issues
Issue Solution
There are large water
stains on the floor, the
cleaning head leaks
water, or water cannot be
vacuumed from the floor.
• Remove the rollers and the dirty tank to
check for a clog in the dirty water pipe or
the suction outlet, and check if the filter is
clogged or wet. Clear all blockages, clean
the filter and make sure the dirty tank and
filter are properly installed before retrying.
The screen does not
light up and the vacuum
cleaner cannot start.
• Low battery level. Charge it before use.
The dirty tank leaks and
the filter is wet.
• Remove and clean the two water level
sensors in the dirty tank. Make sure that
the body is not laid flat.
There is an unpleasant
smell during use.
• Clean the rollers, dirty tank, and filter.
Cleaning creates a lot of
bubbles.
• Do not add detergent or disinfectants that
are not recommended by Roborock to
the clean tank, or spray such detergent or
disinfectants on the floor.
The vacuum cleaner does
not charge when docked.
• Check the charging contacts on the
charging dock and the corresponding part
on the body.
The screen is on, but the
buttons do not respond.
• Press and hold the
button for 10
seconds to force restart the vacuum
cleaner.
Issue Solution
Unable to connect to
WiFi.
• WiFi is disabled. Reset the WiFi and try
again.
• Poor WiFi signal. Move the vacuum cleaner
to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi,
download the latest mobile app and retry.
• Unable to connect to WiFi. There may be
an error with your router settings. Contact
Roborock Customer Service for help with
troubleshooting.
Power is always being
drawn when the vacuum
cleaner is docked.
• The vacuum cleaner will draw power
while it is docked to maintain battery
performance, but the power consumption
is extremely low.
Cleaning head is not
functioning.
• The motor of the cleaning head may be too
hot. Please wait until the temperature is
normal before use.
• The contact of the cleaning head may be
dirty. Please wipe it with a soft, dry cloth
and try again.
Reduced suction force.
• The dustbin is full or the filter is clogged.
Use after cleaning the dustbin and the filter.
• The cleaning head may be clogged.
Remove any foreign objects from it.
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