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25
11. WARRANTY
This ventilation unit is a high quality product, built and packaged with care. The manufacturer warrants to the original
purchaser of its product, that such products will be free from defects for the period stated below, from date of original
purchase. For all units, the warranty covers parts only against any operational defect. This 5-year warranty is subject to
performance of the core maintenance according to recommendations in this manual. The heat recovery core (HRV) has a
10-year warranty, and the energy recovery core (ERV) has a 5-year warranty. If any defect should occur, we urge you to
read the user guide carefully. If the problem persists, observe the following rules:
rules To follow
If the unit is defective, contact your ventilation contractor (see address on your user manual cover page). The contractor
will determine with you the reason for the defect, and if needed, do the replacement or repair. If ever it is impossible to
reach your ventilation contractor, call 1-800-567-3855 (in North America); the personnel will be pleased to give you the
phone number of a distributor or a service center near you.
replAcemenT pArTs And repAir
In order to ensure your ventilation unit remains in good working condition, you must use the manufacturer’s genuine
replacement parts only. The manufacturer’s genuine replacement parts are specially designed for each unit and are
manufactured to comply with all the applicable certication standards and maintain a high standard of safety. Any
third party replacement part used may cause serious damage and drastically reduce the performance level of your unit,
which will result in premature failing. The manufacturer also recommends contacting a service depot certied by the
manufacturer for all replacement parts and repair.
bill of purcHAse
No replacement or repair covered by the warranty will be carried out unless the unit is accompanied by a copy of the
original bill of purchase. Please retain your original.
miscellAneous cosTs
In each case, the labor costs for the removal of a defective part and/or installation of a compliant part will not be covered
by the manufacturer.
condiTions And limiTATions
Intended for a building on which Part 9 of division B from the effective version of the National Building Code of Canada
applies with additional restrictions and exception as described below.
Part 9 of Division B application according to the effective version of the National Building Code of Canada:
Part 9 of Division B applies to all buildings falling under the effective version of the Canadian Building Code denitions and
conditions as listed below:
All building* of 3 storeys or less in building height, having a building area not exceeding 600 m
2
, and used for major
occupancies classied as of:
Group C1, residential occupancies,
Group D2, business and personal services occupancies,
Group E3, mercantile occupancies, or
Group F, Divisions 2
4
and 3
5
, medium- and low-hazard industrial occupancies.
And all major occupancies classied as of:
Group C1, residential occupancies exceeding 600 m
2
in building area or exceeding 3 storeys in building height
However, Group F buildings are excluded since the H/ERV have only been evaluated for installation in non-hazardous
locations as per the applicable Canadian safety standard.
Refer to the table below for some common examples included in each building group.
Group & Division Major Occupancy Examples
C Residential Single-family houses, Hostels,
Multi-family buildings
D Business and Personal Services Banks, Ofces
E Mercantile Department stores, Supermarkets
Refer to note A-3.1.2.1 from the effective version of theNational Building Code of Canada for more examples.
*Building size determination consider internal separation and shall be evaluated in accordance with section 1.3.3.4 from the
effective version of the National Building Code of Canada.
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