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51
AXIS P1346/-E/AXIS P1347/-E - Troubleshooting
For further assistance, please contact your reseller or see the support pages on Axis website at www.axis.com/techsup
Motion Detection triggers unexpectedly
Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may be triggered mistakenly. Lower the sensi-
tivity setting to avoid problems with luminance.
No audio
Incorrect setup Check the sound card in the PC. Ensure that the mute button is not pressed and the volume set-
tings are correct.
No audio or
very poor audio quality
Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select Line for
a connected line in source.
Check the quality of the audio input signal.
Audio volume too low/high
Volume settings incorrect The volume of the microphone is either too high or too low. Change the volume for the micro-
phone in the toolbar on the Live View page.
Check the quality of the audio input signal.
Poor audio quality
CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and compres-
sion.
Unsynchronized audio and video It is recommended that the camera's time setting is synchronized with an NTP Server. This is
enabled under System Options > Date & Time.
Distorted audio Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select Line for
a connected line in source.
Check the quality of the audio input signal.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
Storage/Disk management problems
Video cannot be recorded Check that the SD Card is not write protected (i.e., Read only).
SD Card cannot be mounted If the SD Card cannot be mounted, reformat it and then click Mount.
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