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John Deere Quality Statement
John Deere Quality
John Deere equipment is more than just a purchase, it’s an investment
in quality. That quality goes beyond our equipment to your John Deere
dealer’s parts and service support. This support is needed to keep you
a satised customer.
That’s why John Deere has initiated a process to handle your
questions or problems, should they arise. The following three steps will
help guide you through the process.
Step 1
Refer to your operator’s manual
A. It has many illustrations and detailed information on the safe and
proper operation of your equipment.
B. It gives troubleshooting procedures, and specication information.
C. It gives ordering information for parts catalogs, service and
technical manuals.
D. If your questions are not answered in the operator’s manual, then
go to Step 2.
Step 2
Contact your dealer
A. Your John Deere dealer has the responsibility, authority, and ability
to answer questions, resolve problems, and fulll your parts and
service needs.
B. First, discuss your questions or problems with your dealer’s trained
parts and service staff.
C. If the parts and service people are unable to resolve your problem,
see the dealership manager or owner.
D. If your questions or problems are not resolved by the dealer, then
go to Step 3.
Step 3
Contact John Deere
A. Your John Deere dealer is the most efcient source in addressing
any concern, but if you are not able to resolve your problem after
checking your operator’s manual and contacting your dealer, contact
John Deere for assistance.
B. For prompt, effective service, please have the following ready
before you call:
● The name of the dealer with whom you’ve been working.
● Your equipment model number.
● Number of hours on machine (if applicable).
● Your serial number which you recorded on the inside front cover of
this manual.
● If the problem is with an attachment, your attachment identication
number.
C. Then call 1-800-537-8233 (United States and Canada) and our
advisor will work with your dealer to investigate your concern. If you
are outside the United States and Canada, visit the following website:
https://www.deere.com/en/global-country-selector/
Select your country and then click on the Contact Us link at the bottom
of the page.
SP66632,00043A7-19-17MAY22
John Deere Quality Statement
57
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