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51TROUBLESHOOTING
ENGLISH
Odors
Wi-Fi
Clothes have damp
spots after drying.
Very large load or very small load. Single large item such as a blanket or comforter.
• If items are too tightly packed or too sparse the sensor may have trouble reading the
dryness level of the load. Use a Timed Dry cycle for very small loads.
• Large, bulky items such as blankets or comforters can sometimes wrap themselves into a
tight ball of fabric. The outside layers will dry and register on the sensors, while the inner
core remains damp. When drying a single bulky item, it may help to pause the cycle once
or twice and rearrange the item to unwrap and expose any damp areas.
• To dry a few remaining damp items from a very large load or a few damp spots on a large
item after a sensor cycle has completed, empty the lint trap, and then set a Timed Dry
cycle to finish drying the item(s).
Problem Possible Cause & Solution
The appliance has an
unpleasant odor.
Are you using the appliance for the first time?
• The odor is caused by the rubber material inside the appliance. The odor is normal when
the appliance is new and disappears after you run several cycles.
Do you smell an odor during use?
• Do not exceed the manufacturer's recommended amount of detergent when washing
clothes. Excess detergent can build up on clothing and cause odors.
• Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload
clothing promptly when the cycle ends.
• Keep lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the lint
filter, allow it to dry completely before using it.
• For ventless models, leave the dryer door open after drying, or use the magnetic door stop
(on some models) to keep the door slightly ajar.
• If the odor is coming from the washer, follow the instructions in the product manual to
clean the washer tub/drum.
• Periodically run the Drum Care and Condenser Care cycles following the instructions in
the MAINTENANCE section.
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network.
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
Problem Possible Cause & Solution
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