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13
The
remote
control
does not work.
1. The battery is not properly
installed.
Make sure the battery is properly installed. Move
the battery’s transparent insulating piece away
before using.
2. Not pointing to the right
position.
Aim the remote control at the receiver (middle of
the fireplace).
3. Have an obstacle in front of
the machine.
Remove objects that may be in the way. Items
between the remote control and the remote
control receiver will block the signal.
4.
Press the remote control
buttons too quickly.
Don’t press the remote control buttons too quickly.
Give the unit time to respond to your commands.
There is an odor
coming from the
heater.
The heater may emit a slight, harmless odor when first used. This is a normal condition
caused by initial heating of the internal parts and will not occur again.
NOTE: For the most of functional problems, you can unplug the
plug, wait for 10 minutes and plug it again, the machine will reset
to the initial status(product originals).
If the problem is still not solved, feel free to contact us via Amazon
Message or call customer serve Phone: 213-4467172 or
661-4358826 .
DISCONNECT POWER AND ALLOW HEATER TO COOL BEFORE ATTEMPTING ANY MAINTENANCE OR
CLEANING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR DAMAGE TO PERSON.
THE FIREPLACE SHOULD NOT BE OPERATED WITH AN ACCUMULATION OF DUST OR DIRT ON OR IN THE UNIT, AS
THIS CAN CAUSE A BUILD UP OF HEAT AND SUBSEQUENT EVENTUAL DAMAGE. FOR THIS REASON THE HEATER
MUST BE INSPECTED REGULARLY, DEPENDING ON CONDITIONS AND AT LEAST AT YEARLY INTERVALS.
6.1
PARTIALLY REFLECTIVE GLASS CLEANING
The partially reflective glass is cleaned in the factory during the assembly operation. During shipment, installation,
handling, etc., the partially reflective glass may collect dust particles; these can be removed by dusting lightly with
a clean dry cloth.
6.0 MAINTENANCE
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