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en Troubleshooting
42
Fault Cause and troubleshooting
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The set water hardness range is too low.
1.
Descale the appliance.
→"Descaling", Page32
2.
Check the water hardness and set this in the basic settings.
→"Basic settings", Page24
The appliance
prompts you to rinse
it.
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance.
→"Descaling", Page32
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→"Filling the water tank", Page16
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
→"Customer Service", Page43
Malfunction
▶
Do not use deionised or filtered water.
→"Determining the water hardness before switching on the appliance for the first time",
Page13
The sensor is defective.
▶
Call
→"Customer Service", Page43.
Buttons are flashing. Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
"Plopping" sounds
can be heard when
cooking with steam.
Water vapour requires the cold/heat effect for frozen food.
No action required.
The appliance hums
during operation and
after it is switched off.
Functional test of the pump creates operating noise.
No action required.
The interior lighting
does not work.
Basic setting has been changed.
▶
Change the basic setting for the lighting.
→"Basic settings", Page24
The LED light is defective.
▶
Call
→"Customer Service", Page43.
A notification appears
on the display con-
firming that the max-
imum operating time
has been reached.
The maximum operating time has been reached. The appliance stops heating.
1.
Press "OK" to confirm the notification about the maximum operating time.
2.
Check whether you still need the appliance.
▶
Set a cooking time so that the operation does not stop.
→"Time-setting options", Page18
The operation stops. The maximum operating time has been reached. The appliance stops heating.
1.
Press to switch off the appliance.
2.
If necessary, press to switch the appliance back on and then restart the operation.
▶
Set a cooking time so that the operation does not stop.
→"Time-setting options", Page18
Error code made up
of letters and num-
bers appears on the
display, e.g. E0111.
The electronics have detected a fault.
1.
Switch the appliance off and on again.
a If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→"Customer Service", Page43
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