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49-2001192 Rev. 0 33
TROUBLESHOOTING TIPS
Troubleshooting Tips ... %HIRUH\RXFDOOIRUVHUYLFH
Problem Possible Cause What To Do
Oven will not work
remotely
Router issues, no wireless signal, etc. Check with your internet provider or your wireless router to
ensure there are no issues.
Your oven is not connected to your new router but is
still connected to your old router.
Disconnect your oven and reconnect to the new router.
See the Connectiong to Wi-Fi section to reconnect your oven.
Oven is not connected. See the Connecting to Wi-Fi section.
Wi-Fi board is off. Turn the Wi-Fi board on. See the Settings section.
Remote enable is off. Turn remote enable on. See the Settings section.
My oven door glass appears
to be "tinted" or have a
"rainbow" color.
The inner oven glass is coated with a heat barrier to
reflect the heat back into the oven to prevent heat
loss and keep the outer door cool while baking.
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this tint or rainbow color.
Oven door is crooked The door is out of position. %HFDXVHWKHRYHQGRRULVUHPRYDEOHLWVRPHWLPHVJHWVRXW
of position during installation. To straighten the door, re-install
the door. See the Care and Cleaning – Exterior Surfaces –
Oven Door section.
Drawer does not slide
smoothly or drags
The drawer is out of alignment Fully extend the drawer and push it all the way in See the
Care and Cleaning – Exterior Surfaces – Storage Drawer
section.
Drawer is over-loaded or load is unbalanced. Reduce weight. Redistribute drawer contents.
Storage drawer won’t close Power cord may be obstructing drawer in the lower
back of the range.
Reposition the drawer and power cord. See the Care and
Cleaning – Exterior Surfaces – Storage Drawer section.
Rear drawer support is on top of the guide rail. Reposition the drawer. See the See the Care and Cleaning –
Exterior Surfaces – Storage Drawer section.
Surface units will not
maintain a rolling boil or
cooking is not fast enough
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surface unit selected.
,QVRPHDUHDVWKHSRZHUYROWDJHPD\EHORZ Cover pan with a lid until desired heat is obtained.
Surface units do not work
properly
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set. Check to see the correct control is set for the surface unit you
are using.
Surface unit stops glowing
when turned to a lower
setting
The unit is still on and hot. This is normal.
Frequent cycling off and on
of surface units
The surface unit cycles on and off to maintain your
selected control setting.
This is normal. See Radiant Glass Cooktop Section.
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Scratches (may appear as
cracks) on cooktop glass
surface
,QFRUUHFWFOHDQLQJPHWKRGVEHLQJXVHG Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning. See the Care and
Cleaning Cooktop Surfaces - Radiant Glass section for more
details.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has been
slid across the cooktop surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use and use cookware with smooth bottoms. See the
Care and Cleaning Cooktop Surfaces - Radiant Glass section
for more details.
Areas of discoloration on the
cooktop
Food spillovers not cleaned before next use. See the Care and Cleaning – Cooktop Surfaces section.
Hot surface on a model with a light-colored cooktop. This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
Plastic melted to the surface Hot cooktop came into contact with plastic placed on
the hot cooktop.
See the Care and Cleaning – Cooktop Surfaces - Radiant
Glass section for more details.
Pitting (or indentation) of the
cooktop
Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement.
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