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19
Common Issues
Problem Solution
The LED status indicator light on the
dock is steady red.
• The dustbin or dust bag is not in place. Check and correct installation.
• Voltage error. Check that local voltage meets the requirements listed on the dock.
• Check clean water tank placement or refill as required.
• Check dirty water tank placement or empty as required.
• Check that the water filter has been correctly installed.
Reduced emptying performance or
unusual noise when emptying.
• The main brush or main brush cover is not properly installed. Check and correct installation.
• The filter, air duct, suction inlet, air inlet, or dustbin is blocked. Clean to remove blockages.
Robot voice alert: Error 42.
Maintenance brush jammed. Clean it
and remove blockages.
• If the brush stops at the left side, it may be jammed. Remove any items jamming it.
• If the brush stops at the right side, the filter may be blocked or is not installed in place. Clean
and correct installation.
Reduced mop washing performance.
• The mop is not attached properly. Reinstall.
• The floor is dirty. Change the mop washing mode to “Deep” in the app for better cleaning.
Auto-emptying is not working.
• Auto-emptying is disabled. Check in-app settings.
• Dock dustbin is not installed. Check and install.
• Auto-emptying will not be triggered if the robot returns to the dock without cleaning.
• The robot will not auto-empty after returning to the dock in Do Not Disturb (DND) mode.
Adjust cleaning or DND duration, or start emptying manually.
The mop is not washed.
• The mop will not be washed if not used.
• The robot will not return to the dock for mop washing if it does not start from the dock or no
dock is found on the app map.
• Check tank placement and refill or empty as required.
• Check that the water filter has been correctly installed.
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