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Appendix
162
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on
your device, try the following:
•
Free some storage by transferring files to a computer or deleting files from your
device.
•
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the
file is DRM-protected, ensure that you have the appropriate licence or key to play the
file.
•
Ensure that the file formats are supported by the device. If a file format is not
supported, such as DivX or AC3, install an app that supports it. To confirm the file
formats that your device supports, visit the Samsung website.
•
Your device supports pictures and videos captured with the device. Pictures and
videos captured by other devices may not work properly.
•
Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or
performance malfunctions, try the following:
•
Ensure that the device you wish to connect with is ready to be scanned or connected
to.
•
Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
•
On your device, open
Settings
, tap
Connections
, and then tap the
Bluetooth
switch
to re-activate it.
•
On your device, open
Settings
, tap
General management
→
Reset
→
Reset Wi-Fi
and Bluetooth settings
→
Reset settings
to reset network settings. You may lose
registered information when performing the reset.
If the tips above do not solve the problem, contact a Samsung Service Centre.
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