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Appendix
158
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions.
Some situations may not apply to your device.
You can also use Samsung Members to solve any problems you might encounter while
using your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
•
Password: When the device lock feature is enabled, you must enter the password you
set for the device.
•
PIN: When using the device for the first time or when the PIN requirement is
enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable
this feature by using the Lock SIM card menu.
•
PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN
incorrectly several times. You must enter the PUK supplied by your service provider.
•
PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied
with the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
•
When you are in areas with weak signals or poor reception, you may lose reception.
Move to another area and try again. While moving, error messages may appear
repeatedly.
•
Please note that models with the appendix “UD,” if purchased in Germany, cannot
receive signals in LTE TDD bands in the following countries: Belgium, Denmark,
Germany, France, Luxemburg, Netherlands, Austria, Poland, Switzerland, Czech
Republic. If you are in an LTE TDD-only service area, you may lose reception. Move to
another area and try again.
•
You cannot access some options without a subscription. For more information,
contact your service provider.
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