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Appendix
159
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
•
The battery may not be inserted properly. Insert the battery again.
•
Wipe both gold-coloured contacts and insert the battery again.
The touchscreen responds slowly or improperly
•
If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
•
The touchscreen may malfunction in humid conditions or when exposed to water.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is updated to the latest version.
•
If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung
Service Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and
turn it on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side button and the Volume
Down button simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
Open
Settings
and tap
General management
→
Reset
→
Factory data reset
→
Reset
→
Delete all
. Before performing the factory data reset, remember to make backup copies
of all important data stored in the device.
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