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36 English
Troubleshooting
Troubleshooting
Problem Cause Action
The oven does not
heat.
The oven may not work
if too much food is being
cooked or improper
cookware is being used.
To test the oven, put
one cup of water in a
microwave-safe container,
put the container in
the oven, and then
run the microwave for
1-2minutes to check
whether the water is
heated. If the water
is heated, reduce the
amount of food and start
the function again. Use a
cooking container with a
at bottom.
Heating is weak or
slow.
The oven may not work
if too much food is being
cooked or improper
cookware is being used.
To test the oven, put
one cup of water in a
microwave-safe container,
put the container in
the oven, and then
run the microwave for
1-2minutes to check
whether the water is
heated. If the water
is heated, reduce the
amount of food and start
the function again. Use a
cooking container with a
at bottom.
Problem Cause Action
There is a popping
sound during
operation, and the
oven doesn't work.
Cooking food in a sealed
container or using a
container with a a tight
lid.
Do not cook food in sealed
containers or in containers
with tight lids. Expanding
steam from the cooking
food can cause the
containers to burst or the
lids to pop off.
The oven exterior
gets too hot during
operation.
There is not enough
ventilation space around
the oven.
There are intake/exhaust
outlets on the front
and rear of the oven
for ventilation. Check
the installation guide
and make sure that the
microwave is far enough
away from walls and
cabinets for proper
ventilation.
Objects are on top of the
oven.
Remove all objects on the
top of the oven.
The door cannot be
opened properly.
Food residue is stuck
between the door and
oven interior.
Clean the oven the door.
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