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Troubleshooting
26.1 Troubleshooting - Downloading Instruments as Tasks
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26-3
26.1 Troubleshooting - Downloading Instruments as Tasks
Possible problems:
• Make sure the test point groups you are attempting to download have ALL of the
following:
Input Signal Type, Output Signal Type, Input High Limit, Input Low Limit,
Output High Limit, Input Low Limit, and Specification and Limit In and Out
values for each test point.
• Also, ensure that both signal types are associated with the appropriate options for
both Input and Output. See Signal Type setup for more.
• Ensure that all test point values (“In Val” column) are within the Input Low Range
and Input High Range of the device.
Ensure that all Modes selected can be configured in the same combination on your
DPC unit. For example, TC Source and TC Measure cannot be used at the same
time.
26.2 Troubleshooting - Device Communication
Possible communication problems:
• Be sure to check that the COM port you are using is present on your computer.
• If no COM ports are present, click the refresh button
• If refresh does not complete (i.e. progress bar continues to run for an excessive
period of time) then press Alt+ F4 to close the application, and if able, disconnect any
other comm devices and retry after reconnecting them.
• Be sure the cable is connected to the calibrator properly, and to your PC's serial port
as well. Consult your calibrator's documentation for the correct method of
connection.
• Programs that use a serial port to connect to other external devices, such as Palm
Pilots, should be shut down when using this program with that same serial port. The
computer needs to recognize that the COM port is free, and can be used for
communication with the calibrator device.
1.888.610.7664 sales@GlobalTestSupply.com
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