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English 39
Troubleshooting and information code
Problem Cause Action
There is a burning or
plastic smell when
using the microwave
oven.
Plastic or non heat-resistant
cookware is used.
Use glass cookware suitable for
high temperatures.
There is a bad smell
coming from inside
the microwave oven.
Food residue or plastic has
melted and stuck to the
interior.
Use the steam function and then
wipe with a dry cloth.
You can put a lemon slice inside
and run the microwave oven to
remove the odour more quickly.
The microwave
oven does not cook
properly.
The microwave oven door is
frequently opened during
cooking.
If you open the door often, the
interior temperature will be
lowered and this may affect the
results of your cooking.
The microwave oven controls
are not correctly set.
Correctly set the microwave oven
controls and try again.
The grill or other accessories
are not correctly inserted.
Correctly insert the accessories.
The wrong type or size of
cookware is used.
Use suitable cookware with at
bottoms.
SmartThings App
Problem Action
Could not nd
"SmartThings" in the
app market.
The supporting software version of the SmartThings app is subject
to change according to the OS supporting policy the manufacturer
provides.
In addition, as for the SmartThings app or the functions that the
app supports, the new application update policy on the existing OS
version can be suspended due to usability or security reasons.
The SmartThings app
fails to operate.
The SmartThings app is available for applicable models only.
The SmartThings
app is installed but is
not connected to my
microwave oven.
You must log into your Samsung account to use the app.
Make sure that your router is operating normally.
If you have not connected your microwave oven to the SmartThings
app after the app was installed, you must make the connection
using the device registration function of the app.
Could not log into
the app.
You must log into your Samsung account to use the app.
If you don’t have a Samsung account, follow the app’s onscreen
instructions to create one.
An error message
appears when I
try to register my
microwave oven.
Easy Connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The SmartThings
app is successfully
connected to my
microwave oven but
does not run.
Exit and restart the SmartThings app or disconnect and reconnect
the router.
Switch off the main power supply to the microwave oven at the
main switch or remove the plug (if tted) for 60 seconds and then
switch back on before trying again.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your local
SAMSUNG customer service centre.
Please have the following information read;
• The model and serial numbers, normally printed on the rear of the microwave oven
• Your warranty details
• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
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