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TRUE RESIDENTIAL
®
TEC_TM_155 | REV. D | EN09/23/2022Page 62 of 66
P#829867
TRUE RESIDENTIAL
®
LIMITED ICE MACHINE WARRANTY STATEMENT
LIMITED 30-DAY COSMETIC WARRANTY
Stainless steel doors and handles are warranted to
be free from defective materials and workmanship for
a period of thirty (30) days from the date of original
retail purchase. Any defects must be reported to
the selling dealer within thirty (30) days from the
date of original retail purchase. This limited warranty
excludes any type of freight / concealed damage.
THREE-YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new
True Ice™ machine, the cabinet and all parts thereof, to
be free from defects in material and workmanship under
normal and proper use and maintenance as specified
by TRUE and upon proper installation and start-up in
accordance with the instruction packet supplied with
each TRUE unit. TRUE’s obligation under this warranty
is limited to a period of three (3) years from the date
of original installation or thirty-nine (39) months after
shipment date from TRUE, whichever occurs first.
Contact the factory regarding warranty for installations
in a commercial/light commercial application.
SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR
TRUE warrants its hermetically sealed system:
compressor, evaporator coil, condenser coil, drier,
metering device and connecting tubing to be free from
defects in both material and workmanship under normal
and proper use and maintenance service for a period
of six (6) years from the date of original installation but
not to exceed six (6) years and three (3) months after
shipment from the manufacturer, whichever occurs
first.
DISPLAY PRODUCTS
True Residential Products on showroom display that
are sold more than 3 years (36 months) from the
invoice date to the dealer would carry a 1 year parts
and labor warranty, along with an additional 4 year
sealed system, parts only warranty.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is
determined by TRUE to have been defective within
the time frame is limited to the repair or replacement,
including labor charges, of defective parts or assemblies.
The labor warranty shall include standard straight
time labor charges only and reasonable travel time, as
determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly
through TRUE. All claims should include: model
number and serial number of ice machine, proof of
purchase, and date of installation. In case of warranted
compressor, the compressor model tag, or picture of tag
must be returned to TRUE along with the above listed
information. Warranty labor claim is subject to denial if
failed part is requested for return and it is not returned.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited
to either repair or replacement of parts, subject to the
additional limitations below.
This warranty neither assumes nor authorizes any
person to assume obligations other than those expressly
covered by this warranty. This warranty does not
cover failures related to the water supply, problems in
the plumbing going to the unit, or external drain line
malfunctions. Also not covered are failures resulting
from ambient conditions that are outside the limits
specified in the owners manual.
NO CONSEQUENTIAL DAMAGES
TRUE is not responsible for economic loss, profit loss
or special, indirect or consequential damages, including
without limitation, losses or damages arising from ice
loss or ice replacement costs, normal maintenance,
after-install adjustments or cleaning or water damage
claims whether or not on account of refrigeration failure.
TRUE RESIDENTIAL
®
LIMITED ICE MACHINE WARRANTY
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