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AFTER GRILL HAS BEEN ON FOR A WHILE, THE BURN POT OVERFILLS
Possible Causes Possible Remedies (Unplug grill first when possible)
Grill is dirty, which restricts airflow
through the burnpot
Follow all cleaning procedures in the “Maintenance” section of the owner’s
manual.
Burnpot holes are blocked Remove the burnpot and thoroughly clean it.
Blockage in air intake pipe
Visually inspect the air intake that leads into the burnpot for foreign
material.
Combustion blower is not spinning fast
enough
Clean fan blades and inspect bearings for wear. Ensure the fan is free of
any obstructions.
Bad Pellets
The brand of pellets or the batch of pellets that is being used may be of poor
quality. If possible, try a dierent brand of pellets. It is advisable to try a
brand that is made from a dierent type of wood (softwood vs. hardwood).
Dierent woods have dierent characteristics when being burned.
GRILL FEEDS PELLETS, BUT WILL NOT IGNITE
Possible Causes Possible Remedies (Unplug grill first when possible)
Bad igniter element
Put power directly to the igniter element. Watch the tip of the igniter from
the front of the grill. After about 2 minutes the tip should glow. If it does
not, the element is bad.
The control board is not sending power
to the igniter
Check the voltage going to the igniter during startup. It should be 110-115
volts. If the voltage is lower than full voltage, check the wiring. If the wiring
checks out good, the board could be bad.
GRILL WILL NOT FEED PELLETS
Possible Causes Possible Remedies (Unplug grill first when possible)
Temperature probe is defective
Wait for the grill to cool for about 30 - 45 minutes. Check the temperature
probe to see if it’s bad. Check resistance with volt meter.
Bad auger motor
Remove the six retaining screws in the service panel. Remove the auger
motor from the auger shaft and try to run the unit. If the motor will turn,
the shaft is jammed on something. If the motor will not turn, the motor is
bad.
Auger jam
Start by emptying the hopper. Then remove the auger motor by removing
the auger pin. Remove the two screws holding the auger bushing. Gently
pull the auger shaft straight out so that the end of the auger shaft comes
out. After the shaft is removed, inspect it for bent flights, burrs, or broken
welds. Remove any foreign material that might have caused the jam. Also,
check the auger tube for signs of damage such as burrs, rough spots, or
grooves cut into the metal that could have caused a jam.
Loose wire or connector
Check all wires and connectors that connect to the auger motor,
temperature probe, and fan.
Bad control board
If the fuse and the wires and connectors check out good, and if the high
limit switch did not trip, test for power going to the auger motor. If there
is not a full current going to the auger motor when the fuel feed light is on,
the control board is bad.
TROUBLESHOOTING
© 2021 United States Stove Company
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