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My device can't be charged properly
• Make sure that you are using the TCL charger that
comes with the device.
• If your device has a removable battery, make sure
that your battery is inserted properly and clean the
battery contact if it’s dirty. It must be inserted before
plugging in the charger.
• Make sure that your battery is not completely
discharged; if the battery power has been empty
for a long time, it may take around 20 minutes to
display the battery charging indicator on the screen.
• Make sure that charging is carried out under normal
conditions (0°C (32°F) to 40°C (104°F )).
• When abroad, check that the voltage input is
compatible.
My device can't connect to a network or "No
service" is displayed
• Try connecting to the network by moving to another
physical location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try connecting at a later time if the network is
overloaded.
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