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22 PowerXL Vortex Air Fryer Pro
™
PowerXL Vortex Air Fryer Pro
™
23
1. Can I prepare foods other than fried dishes
with my appliance?
You can prepare a variety of dishes, including
steaks, chops, burgers, and baked goods.
See the appliance Recipe Guide.
2. Is the appliance good for making or reheating
soups and sauces?
Never cook or reheat liquids in the appliance.
4. What do I do if the appliance shuts down
while cooking?
As a safety feature, the appliance has an
Auto Shut-Off device that prevents damage
from overheating. Unplug and allow the
appliance to cool down. Plug back in and
restart with the Power Button.
5. Does the appliance need time to heat up?
Preheating is needed when you are cooking
from a cold start, add 3mins. to the cook time
to compensate.
6. Is it possible to shut off the appliance at
any time?
Press the Power Button once.
7. Can I check the food during the cooking
process?
You can check on the progress of the cooking
cycle at any time. If you open the door, the
cooking time and temperature should resume
from where they left off when you close the door.
8. Is the appliance dishwasher safe?
Only the accessories are dishwasher safe. The
appliance itself containing the heating coil and
electronics should never be submerged in liquid
of any kind or cleaned with anything more than
a hot, moist cloth or nonabrasive sponge with a
small amount of mild detergent.
9. What happens if the appliance still does not
work after I have tried all the troubleshooting
suggestions?
Never attempt a home repair. Contact the
retailer and follow the procedures set forth by
the guarantee. Failure to do so could render
your guarantee null and void.
10. Can the door come off?
Yes. Removing the door will allow you to clean
the appliance and windows more easily. Open
the door slightly (about 1 in./2.5 cm from the
closed position), and gently lift up on the door
hinge. The joints will slide out. To reattach the
door, position the door to be slightly open as
before. Then, align the hinge so that the joins fall
into the slots. Close the door. Do not clean the
door in the dishwasher.
Frequently Asked Questions
90-Day Money-Back Guarantee
The PowerXL Vortex Air Fryer Pro is covered by a 90-day money-back guarantee. If you are not 100%
satised with your product, return the product and request a replacement product or refund. Proof of
purchase is required. Refunds will include the purchase price, less processing and handling. Follow the
instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if
your product or component part does not perform as expected, the guarantee extends only to the
original purchaser and is not transferable. If you experience an issue with one of our products within
1year of purchase, return the product or the component part for replacement with a functionally
equivalent new product or part. The original proof of purchase is required, and you are responsible
to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee
coverage ends six (6)months following the receipt date of the replacement appliance or the remainder
of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one
of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee,
your order number can be used as the return merchandise authorization number (RMA). If the
product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA.
Return your product to the address provided below for a replacement, which will incur no additional
processing and handling fees, or for the refund of your purchase price, less processing and handling.
You are responsible for the cost of returning the product. You can locate your order number at www.
customerstatus.com. You can call customer service at 973-287-5129 or email info@tvcustomerinfo.com
for any additional questions. Pack the product carefully and include in the package a note with (1) your
name, (2) mailing address, (3) phone number,
(4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on
the note whether you are requesting a refund or replacement. Write the RMA on the outside of the
package.
Send the product to the following return address:
PowerXL Vortex Air Fryer Pro
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact
Customer Service at 973-287-5129.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method
used at purchase if the item was purchased directly from Tristar. If the item was purchased from an
authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax
amount. Processing and handling fees are non-refundable.
PowerXL Vortex Air Fryer Pro
™
23
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