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16
EN
www.napoleon.com
N415-0576CE-GB-DE May 28.19
Problem Possible Causes Soluon
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside
surfaces.
This is not a defect. The nish on the
lid and hood is porcelain, and will
not peel. The peeling is caused by
hardened grease, which dries into
paint-like shards, that ake o. Regular
cleaning will prevent this. See cleaning
instrucons.
Burner output on “high”
seng is too low.
(Rumbling noise and
uering blue ame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh” sound,
followed by a connuous
blow-torch type sound
and grows dim.)
Ceramic les overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate venlaon (too
much grill surface covered by
griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in
the burner housing.
Turn burner o and allow to cool for at
least two minutes. Relight burner and
burn on high for at least ve minutes or
unl the ceramic les are evenly glowing
red.
Ensure that no more than 75% of the
grill surface is covered by objects or
accessories. Turn burner o and allow
to cool for at least two minutes, then
relight.
Allow burner to cool and inspect
very closely for cracks. If any cracks
are found, contact your authorized
Napoleon dealer to order a replacement
burner assembly.
Contact your authorized Napoleon
dealer for instrucons on ordering a
replacement burner assembly.
N415-0576CE-GB-DE May 28.19.indd 16 5/28/2019 2:27:59 PM
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