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RoboVac cannot be charged.
● Check if the indicator on the Charging
Base lights up. If not, contact the eufy
service center to repair or replace the
Charging Base.
● Dust off the charging contact pins with a
dry cloth.
● Check if you can hear a beep when
RoboVac is docked onto the Charging
Base. If not, contact the eufy service
center to repair or replace the Charging
Base.
RoboVac cannot return to the Charging
Base.
● Remove objects within 3 ft/1 m to the
left and right side and within 6 ft/2 m of
the front of the Charging Base.
● When RoboVac is in the vicinity of the
Charging Base, it will return more
quickly. However, if the Charging Base
is located far away, RoboVac will need
more time to return. Please be patient
as it works its way back.
● Clean the charging contact pins.
The rolling brush does not rotate.
● Clean the rolling brush.
● Check if the rolling brush and brush
guard have been installed properly.
RoboVac’s movements or travel path are
abnormal.
● Clean the sensors carefully with a dry
cloth.
● Restart RoboVac by turning the power
switch off and on.
RoboVac cannot connect to a Wi-Fi
network.
● Make sure your Wi-Fi router supports
the 2.4GHz and 802.11b/g/n bands; the
5GHz band is not supported. For
details, refer to the “Troubleshooting >
Wi-Fi connection” section in this
manual.
You cannot control RoboVac with Amazon
Alexa.
● Check if there are any Internet
connection problems.
● Check whether you have installed the
Amazon Alexa app onto your smart
device and enabled “EufyHome -
RoboVac” Skill in the Amazon Alexa
app. For details, refer to the “Use Your
RoboVac with Amazon Alexa / the
Google Assistant” section in this
manual.
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