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24 English
Disposal Warranty
The warranty conditions issued by our relevant sales
company apply in all countries. We shall remedy possi-
ble malfunctions on your appliance within the warranty
period free of cost, provided that a material or manufac-
turing defect is the cause. In a warranty case, please
contact your dealer (with the purchase receipt) or the
next authorised customer service site.
(See overleaf for the address)
The cleaning robot does
not start
Ambient temperature is below 0 °C or
above 35 °C.
1. Use the cleaning robot at temperatures
above 0 °C and below 35 °C.
Charging state is too low. 1. Charge the cleaning robot.
Laser distance sensor (LiDAR) is
blocked.
1. Clean the laser distance sensor with a dry
cloth.
2. Remove obstacles blocking the laser dis-
tance sensor.
3. Move the cleaning robot to another location
and start it.
Collision sensor is dirty or too close to the
virtual wall.
1. Remove foreign objects by carefully tap-
ping on the collision sensor.
2. Move the cleaning robot to another location
and start it.
Fall sensors are dirty. 1. Clean the fall sensors with a dry cloth.
2-in-1 dust container with water reservoir
or dust container is not installed or incor-
rectly installed.
1. Make sure that the 2-in-1 dust container
with water reservoir or the dust container is
installed and correctly latched into place,
see chapter Installing 2-in-1 dust container
with water reservoir. Installing the dust
container
Filter not installed or incorrectly installed. 1. Make sure that the filter is correctly in-
stalled.
Filters dirty. 1. Clean the filter, see chapter Cleaning the
filter.
2. If the error persists, replace the filter, see
chapter Replacing the filter.
Wiper cloth or wiper cloth holder not or in-
correctly installed.
1. Ensure that the wiper cloth holder and wip-
er cloth are correctly installed, see chapter
Installing the wiper cloth holder with wiper
cloth.
The cleaning robot is jammed or stuck. 1. Remove obstacles.
The cleaning robot or one of its wheels
has no floor contact.
1. Place the cleaning robot on a flat surface.
The cleaning robot does
not clean efficiently or
leaves dust behind
The 2-in-1 dust container with water res-
ervoir or the dust container is full.
1. Empty the 2-in-1 dust container with water
reservoir or the dust container, see chapter
Emptying the 2-in-1 dust container with wa-
ter reservoir. Emptying the dust container
The filter is clogged. 1. Clean the filter, see chapter Cleaning the
filter
A foreign object has become caught in
the brush
1. Clean the brush, see chapter Cleaning the
brush.
2. Clean the side brush, see chapter Clean-
ing the side brush.
The cleaning robot can-
not connect to
the WLAN/The cleaning
robot goes offline
The cleaning robot is not connected to
the network or is not within the range of
the WLAN signal.
1. Make sure that the cleaning robot is con-
nected to the network and is within the
range of the WLAN signal.
2. Make sure that the WLAN password is cor-
rect.
3. Reset the WLAN and connect again (5
GHz WLAN networks are not supported).
The WLAN signal is too weak. 1. Make sure that the cleaning robot is within
range of the WLAN signal.
Fault Cause Rectification
WARNING
This device contains Lithium-Ion rechargea-
ble batteries. The removal and proper dis-
posal of lithium-ion batteries must be
carried out in accordance with national and
state regulations.
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