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40
trouble shooting
ISSUE
Burner not lighting with igniter
but will light with match
Humming Regulator Noise
Burners not cross lighting
Infrared burner will not light
Infrared burner flashes
back. While operating
makes “Whoosh” noise.
Surface grows dim.
Control panel lights off
Burner goes out
Burner goes out on low setting
POSSIBLE CAUSE (+REMEDY)
Dirty Electrode
(Clean electrode with Isoprol Alcohol & Cloth)
Wet Electrode
(Wipe dry with cloth)
Blocked or damaged valve
(Call for Service)
Common internal vibration
(No service required)
Debris / Grease blocking cross lighting channels
(Clean crosslighting channels)
Burner ports near croos light channels blocked
(Clear blocked burner ports with wire)
Knob must be held in for 30 seconds after ignition
(attempt to relight with long match holding knob in)
Ceramic ports are clogged with debris
(Turn off for 2 minutes to cool - restart and run on high 5 minutes
or until glowing red evenly)
Cracked ceramic
(Call for service)
No power
(Check transformer plugged in & GFCI has not tripped)
Faulty transformer
(Check for 12v output - replace transformer)
Faulty push button switch
(Test switch - change as necessary)
Grill location - Wind Issue
(Relocate grill or install wind break)
Burner misaligned
(Check to ensure burner is properly seated / Call for service)
Supply hose is pinched or kinked
(Reposition supply hose)
Dirty or clogged orifice or venturi
(see section on Cleaning Burners)
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