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39
ISSUE
Low Heat or Low Flame
with the control knob set on High
Uneven heating
Yellow flame accompanied by
smell of gas
POSSIBLE CAUSE (+REMEDY)
For built-In / undersized supply line
(Consult code - recommended 3/4” ID pipe minimum)
For freestanding / kinked or restricted supply hose
(Reposition gas supply hose to remove restriction)
Dirty or clogged orifice or venturi
(see section on Cleaning Burners)
Flame tamers have built up debris and residue
(Preheat for 10 minutes and see if it burns off)
(Perform cleaning on flame tamers)
Drip pan needs cleaning
(Clean drip pan as per instructions)
Burners fouled or ports plugged
(Clean burners as per instructions)
Insect blockage in burner venturi
(Thorough burner cleaning as per instructions)
Open or improperly set air shuttle
(Call for service)
Is there fuel supplied to the grill?
Is the main shut-off valve open?
Are you using the correct type of fuel for the grill? (Propane or Natural Gas)
Is the grill plugged in to a live, grounded GFCI electric circuit?
Are all burners out or just one?
Can you light the burner with a match?
6.
trouble shooting
Often minor issues can be be resolved quickly and easily by the homeowner.
This section is not intended as a replacement for qualified, professional service but rather as a
general guide to determine if a service technician is needed.
If you are unsure of any issue or have a question regarding your gas gril, do not hesitate to contact
our service team. They are here to help you.
XO Service can be reached at 973-403-8900 or email service@easternmarketing.com
BEFORE CALLING SERVICE - SOME COMMON QUESTIONS & FIXES:
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