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English 29
Troubleshooting and information code
Problem Cause Action
The microwave
oven does not
cook properly.
The microwave oven door
is frequently opened during
cooking.
If you open the door often,
the interior temperature will
be lowered and this may
affect the results of your
cooking.
The microwave oven
controls are not correctly
set.
Correctly set the microwave
oven controls and try again.
The wrong type or size of
cookware is used.
Use suitable cookware with
at bottoms.
Information code
Information code Cause Action
C-d0
Control buttons
are pressed
over 10
seconds.
Clean the keys and check if there is water
on the surface around key. If it occurs
again, turn off the microwave oven over
30 seconds and try setting again. If it
appears again, call your local SAMSUNG
Customer Care Centre.
NOTE
if the suggested solution does not solve the problem, contact your local SAMSUNG
Customer Care Centre.
Problem Cause Action
Microwave oven
The microwave
oven does not
heat.
The door is open. Close the door and try again.
Smoke comes
out during
preheating.
During initial operation,
smoke may come from the
heating elements when you
rst use the microwave
oven.
This is not a malfunction, and
if you run the microwave
oven 2-3 times, it should
stop.
Food is on the heating
elements.
Let the microwave oven cool
and then remove the food
from the heating elements.
There is a
burning or plastic
smell when using
the microwave
oven.
Plastic or non heat-resistant
cookware is used.
Use glass cookware suitable
for high temperatures.
There is a bad
smell coming
from inside the
microwave oven.
Food residue or plastic has
melted and stuck to the
interior.
Use the steam function and
then wipe with a dry cloth.
You can put a lemon slice
inside and run the microwave
oven to remove the odour
more quickly.
MS23T5018A_TC_DE68-04595N-00_EN.indd 29MS23T5018A_TC_DE68-04595N-00_EN.indd 29 21/5/2021 5:54:35 PM21/5/2021 5:54:35 PM
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