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English 27
Troubleshooting and information code
Problem Cause Action
The power
turns off during
operation.
The microwave oven
has been cooking for an
extended period of time.
After cooking for an
extended period of time, let
the microwave oven cool.
The cooling fan is not
working.
Listen for the sound of the
cooling fan.
Trying to operate the
microwave oven without
food inside.
Put food in the microwave
oven.
There is not sufcient
ventilation space for the
microwave oven.
There are intake/exhaust
outlets on the front and rear
of the microwave oven for
ventilation.
Keep the gaps specied
in the product installation
guide.
Several power plugs are
being used in the same
socket.
Designate only one socket to
be used for the microwave
oven.
There is a
popping sound
during operation,
and the
microwave oven
doesn't work.
Cooking sealed food or
using a container with a lid
may causes popping sounds.
Do not use sealed containers
as they may burst during
cooking due to expansion of
the contents.
Problem Cause Action
The microwave
oven exterior is
too hot during
operation.
There is not sufcient
ventilation space for the
microwave oven.
There are intake/exhaust
outlets on the front and rear
of the microwave oven for
ventilation. Keep the gaps
specied in the product
installation guide.
Objects are on top of the
microwave oven.
Remove all objects on the top
of the microwave oven.
The door cannot
be opened
properly.
Food residue is stuck
between the door and
microwave oven interior.
Clean the microwave oven
and then open the door.
Heating including
the Warm
function does not
work properly.
The microwave oven may
not work, too much food is
being cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container
and run the microwave
for 1-2 minutes to check
whether the water is heated.
Reduce the amount of food
and start the function again.
Use a cooking container with
a at bottom.
The thaw
function does not
work.
Too much food is being
cooked.
Reduce the amount of food
and start the function again.
The interior light
is dim or does
not turn on.
The door has been left open
for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the STOP/Eco button.
The interior light is covered
by foreign matter.
Clean the inside of the
microwave oven and check
again.
MS23T5018A_TC_DE68-04595N-00_EN.indd 27MS23T5018A_TC_DE68-04595N-00_EN.indd 27 21/5/2021 5:54:34 PM21/5/2021 5:54:34 PM
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