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16 Customer Care Center 1-800-732-2677
• Wash the dog’s neck area and the contacts of the collar
weekly with a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the collar until
the skin has healed.
• If the condition persists beyond 48 hours, see your
veterinarian.
• For additional information on bed sores and pressure
necrosis, please visit our website.
These steps will help keep your pet safe and comfortable.
Millions of pets are comfortable while they wear stainless
steel contacts. Some pets are sensitive to contact pressure.
You may find after some time that your pet is very tolerant of
the collar. If so, you may relax some of these precautions. It
is important to continue daily checks of the contact area. If
redness or sores are found, discontinue use until the skin has
fully healed.
You may need to trim the hair in the area of the Contact Points.
Never shave the dog’s neck; this may lead to a
rash or infection.
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