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Action Yes No
Step 2
a Using the Maintenance Defect Ruler page, measure the
distance between the repeating defects on the aected color
page.
b Replace the supply item that matches the measurement on the
aected color page.
Second transfer roller
64.4 mm (2.54 in.)
Fuser
• 96 mm (3.78 in.)
• 88 mm (3.46 in.)
Transfer belt
• 37.7 mm (1.48 in.)
• 31.4 mm (1.24 in.)
• 70.7 mm (2.78 in.)
• 46.9 mm (1.85 in.)
c Print the Print Quality Test Pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Troubleshoot a problem 451
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