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Channel and Broadcast Issues
200 "Weak or No Signal" displayed in TV mode or cannot
channel.
200 The TV is not receiving all channels.
200
The captions are not provided on a digital channel.
200 Broadcasting is deactivated.
External Device Connectivity Issues
201
The "Mode Not Supported" message appears.
201
The video is OK but there is no audio.
201
I want to connect to a PC and mobile device via screen
mirroring.
202 No screen appears when connecting the TV to an external
device.
202
I want to connect to a Bluetooth speaker.
202 The PC screen does not appear or it
Network Issues
203
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
203
Wired network connection failed.
203
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
204 What is Anynet+?
204
Anynet+ does not work. The connected device is not
displayed.
205
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
205 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
205 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
205
The Anynet+ device won't play.
Remote Control Issues
206
The remote control does not work.
206
External devices cannot be operated with the TV remote
control.
Recording Issues
207 The Timeshift or recording function cannot be used.
207
Cannot record videos received from an external device or
Samsung TV Plus.
208 The "Format Device" message appears when the Timeshift
or recording function is used.
208 The recorded on the TV are not played back on a PC.
Apps
209
I launched an app, but it's in a different language. How can I
change the language?
209 The app does not work properly. Its image quality is poor.
209 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
210
Some are interrupted during playback.
210 Some can't be played.
Voice Assistant Issues
211
The microphone is off.
211
The voice commands do not work well.
211
Bixby/Alexa answers although I did not call it.
212
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
212
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
212
During voice recognition, the heavy load message appears
and the function does not work.
212
I want to see weather information of the desired area.
Other issues
213 The TV is hot.
213 The TV smells like plastic.
213 The settings are lost after 5 minutes or every time the TV is
turned off.
213 The TV is tilted to the side.
213 The stand is wobbly or crooked.
214 A POP (TV’s internal banner ad) appears on the screen.
214 The TV is making a popping noise.
214 The TV is making a humming noise.
214 The TV narrates the screen events in voice-over.
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