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I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
When the Product is far from you or the ambient noise is so loud, the Product may be unable to recognize your
voice.
• For best results, you need to be within 10 feet (3-4 m) of your Product. Please look at your Product screen and
speak.
Turn on the Voice Wake-up function.
• Explore Now Settings Voice Wake-up
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Voice recognition does not work with the Samsung Smart Remote unlike
other features. There is no response even if the Voice Assistant button is
pressed.
The connection between the remote control and the Product may be lost. Try pairing the remote control with the
Product.
Point the Samsung Smart Remote at the front of the Product, and then press and hold the
and buttons
simultaneously for 3 seconds or more.
Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
• Charge the remote control by using the USB port (C-type) on the bottom, or turn over the remote to expose the
solar cell.
• If the remote control has batteries, replace them with new ones.
During voice recognition, the heavy load message appears and the function
does not work.
Unplug and then plug the Product power cord and then try again after 1 minute and 30 seconds. It may take a while
if the voice recognition server is being inspected.
I want to see weather information of the desired area.
Say with the area name included.
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