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Before you carl for service.., gecom
Troubleshooting -tips
Save time and money/.Review the chart on this page first
and you may not need to carl for service.
Surface elementswill
notmaintain a rolling
boil or cookingis slow
Possible Causes
Improper cookware
being used.
What To Do
• Use pans whi(h are absolutely flat and match
tile diaii]etex" of tile StlX'£1ce eleiixei]t selected.
Surface elements do A fuse in your home may be • Replace tile fixse or reset tile drcuit breakex:
not work properly blown or the circuit breaker
tripped.
Cooktop controls • Check to see tile correct control is set fin" tile surth('e
improperly set. element you are using.
77nyscratches ormetal Incorrect clemfing • Use recommended cleaning, In'°cedures"
marks or abrasions on methods being used.
radiant cooktop glass
surface
Cookwa_e with rough
bottoms being used or
coarse paxtides (salt
or staid) were between
the cookwa_e mad the
surface of the cooktop.
• Be stxI'e cookware bot[oI]]S aI]d cookware ai'e clean
belin'e use. Use cookware with smooth bottoms.
Tiny scratches are not removable but will become
less visible in time as a result of cleaning.
Cookwaxe has been
slid across the cooktop
surface.
Areas of discoloration Improper cookware • Marks fl'om aluminum and copper pm]s as well as
or dark streaks on the being used. mineral deposits t]'om water or food can be removed
cooktop with the cleaning cream.
Hot surface on a model • This is normal. The sHYl[_lce HHIVappear discolored
with a light-colored cooktop, when it is hot. This is temporary and will disal/pem"
as the glass cools.
Food spillovers not cleaned • See the Cleaning the glass cooktop section.
before next use.
Incorrect cleaning methods • Use recommended cleaning I/rocedures.
being used.
Plastic melted to Hot cooktop came into • See the Glass surface--potential for permanent damage
the surface contact with plastic placed section in tile Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for rel/lacement.
of the cooktop on the cooktop.
Frequent cycling off and Improper cookware • Use only flat cookware to minimize cycling.
on of surface elements being used. See Surface elements cycle on and off section.
Controlknob will
notturn
Cooktop controls
improperly set.
• When tile knob is ix] tile OFFposition, it must be
pushed ix] befi>re it can be turned. When tile knob
is ix] any other position, it can be tin'ned without
being pushed ix].
13
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