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Service
How to Obtain Service or Parts
To reach a service representative, see the contact
information at the front of the manual. Please be
prepared with the information printed on your product
rating label when calling.
Rating Label
The rating label shows the model and serial number.
Refer to the rating label on the appliance when requesting
service. The rating label is located on the back side of
the drawer front. Open the drawer to view it.
Self Help
Cooktop Troubleshooting
Use these suggestions before calling for service to avoid
service charges.
Cooktop Problem Possible Causes and Suggested Solutions
Burner(s) do not light / Ignitors do not
spark
• Make sure that the gas shut off valve is in the ON position and the gas
supply to the house is not shut off.
• Make sure the burner caps are properly positioned and the burner
ports are not clogged. Clear ports with a wire or straightened paper clip
if clogged.
• Make sure the igniters are clean and dry.
• Check the power supply. It should be properly grounded with the
correct polarity. Make sure the unit is plugged in and the circuit breaker
is not tripped.
Burner flame goes out unexpectedly • Make sure that there is no draft in the room.
Ignitors spark even though knobs are in
the off position
• When the electrical power connection has been activated at the first
power up or reconnected after an outage, the igniters may spark once
or twice even though all burner knobs are in the off position.
Cooking results are not what was
expected
• The cooktop is not level.
• Cooking pan does not fit the surface being used.
• Cookware is not the type or size recommended.
Water takes too long to boil Time to boil can vary greatly depending on environmental conditions. See
“Boiling Water” in this manual for tips to decrease time to boil.
English 40
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