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Activate Your Internet Service With Xfinity
Before you start the self-activation process, collect the following information:
•
Personal information associated with your Xfinity account (you need one of the
following):
- Mobile phone number
-
Xfinity user name and password
•
Xfinity account number
•
Cable modem model number, which is CM2050V
•
Cable modem serial number
•
Cable modem MAC address
•
Cable modem MTA MAC address
Your cable modem’s serial number and MAC address are on the cable modem label.
Note: If you have Xfinity Voice, ask Xfinity to register the phone lines.
To activate your Xfinity Internet service:
1. Close all web browsers.
2. Launch a web browser.
You are redirected to the Xfinity self-activation page. If you are not redirected to the
Xfinity self-activation page, visit xfinity.com/activate.
3.
Provide your Xfinity credentials and complete the self-activation process.
This process might take up to 10 minutes, during which the cable modem reboots
twice.
Note: If you’re unable to activate your Xfinity Internet service using the self-activation
page, call Xfinity customer service at 1-800-XFINITY (1-800-934-6489).
Perform a Speed Test
To determine the accurate Internet speed, visit speedtest.xfinity.com/ and perform a
speed test.
If your actual speed is lower than your subscribed speed, contact XFINITY.
User Manual13Hardware Setup
Nighthawk CM2050V 2.5 Gbps Ultra-High Speed Cable Telephony Modem
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