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Troubleshooting
The following are troubleshooting solutions for each problem.
Picture Issues
When the TV has trouble with the picture, these steps may help resolve the problem.
The screen is ashing or has become dark
If your TV is or dimming sporadically, you may need to disable some of the energy features.
Disable Brightness Optimization, Energy Saving Solution, Motion Lighting, or Contrast Enhancer.
• (left directional button) Settings All Settings General & Privacy Power and Energy Saving
Brightness Optimization Try Now
• (left directional button) Settings All Settings General & Privacy Power and Energy Saving
Energy Saving Solution Try Now
• (left directional button) Settings All Settings General & Privacy Power and Energy Saving
Motion Lighting Try Now
• (left directional button) Settings All Settings Picture Expert Settings Contrast Enhancer
Try Now
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
• (left directional button) Settings Support Device Care Self Diagnosis Picture Test
Try Now
The picture is not bright, or the picture colors do not look clear
If the screen appears too dim, try changing the settings under Reset Picture or disabling Brightness Optimization,
Energy Saving Solution.
• (left directional button) Settings All Settings Picture Expert Settings Reset Picture
Try Now
• (left directional button) Settings All Settings General & Privacy Power and Energy Saving
Brightness Optimization Try Now
• (left directional button) Settings All Settings General & Privacy Power and Energy Saving
Energy Saving Solution Try Now
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