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Solutions to Common Problems 35
Before you CaHo.o
If you experience a problem with your refrigerator or notice a product behavior or condition that you do not
understand, you can usually avoid a call to your service representative by referring to this section for an answer.
Beginning with the following table, this information includes common concerns, causes, and suggested solutions.
Automatic/coMaker
Potenlial Cause CommonSolution
,,, Ice maker isturned off. *
Concern
ice maker is not making
any ice.
Icemakeris notmaking
enoughice.
Freezericemaker will not
stop making ice.
Ice cubes are freezing
together.
Refrigerator is not connected to water line or
water valve is not open.
,, Thewater supply line is kinked.
,, Thewater filter is not seated properly.
Thewater filter may be clogged with foreign
material.
,, Saddle valveon cold water pipe is clogged or
restricted by foreign material.
o
e
e
Ice maker is producing less ice than you
expect.
Thewater filter may be clogged with foreign
material.
Thewater supply line is kinked.
Saddle valveon cold water pipe is clogged or
restricted by foreign material.
• Ice makerwire signal arm is being helddown
by some packagein the freezer that hasfallen
against the ice maker.
,, Ice cubes are not being used frequently
enough,
Ice cubes are hollow (shells of icewith water
inside). The hollow cubes break open in the
bin and leaktheir water onto existing ice,
which causesit to freezetogether.
Turn on ice maker. Forthe fresh food ice maker,press
and hold the Ice Off button for four seconds until the
indicator turns off. For the freezer ice maker, lower the
wire signal arm.
Connectthe unit to the household water supply and
ensurethe supply valve is open.
• Ensurethat the supply line does not kink when the refrig-
erator is pushed into placeagainst the wall.
Remove and re-install the water filter. Be sure to push
the filter firmly so that you hear it lock solidly into posi-
tion.
,, If water dispenses slowly or not at all, or if the filter is six
months old or older, it should be replaced.
o Turn off householdwater line valve. Remove valve. En-
sure that valve is not a self-piercing saddlevalve. Clean
valve. Replacevalve if necessary.
• Thefresh food andfreezer ice makerswill each produce
approximately 2.5 pounds of ice every 24 hours
depending on usageconditions.
• If water dispenses slower than normal, or if the filter is
six months old or older, it should be replaced.
,, Ensurethat the supply line does not kink when the refrig-
erator is pushed into placeagainst the wall.
Turn off householdwater line valve. Remove valve. En-
sure that valve is not a self-piercing saddlevalve. Clean
valve. Replacevalve if necessary.
,, Move the item and releasewire signal arm. Remove any
ice cubesthat may havefrozen together over the wire
signal arm.
,, Remove ice container anddiscard ice. The ice makerwill
produce fresh supply. Ice should be used at leasttwice
weeklyto keepthe cubes separated,
,, This generallyoccurs when the ice makerdoes not get
enough water. This is usually the result of a clogged
water filter. Replacethe water filter.
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