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Action Yes No
Step 5
a Remove, and then reinstall the print driver.
b Print the document.
Is the document printed?
The problem is
solved.
Contact
customer
support.
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Inspect the test pages to determine which color is aected.
b Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than one minute.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may
aect
the quality of
future print jobs.
c Print the document.
Is the printer still printing blank or white pages?
Go to step 2. The problem is
solved.
Step 2
a Clean the printhead lens.
b Print the document.
Is the printer still printing blank or white pages?
Go to step 3. The problem is
solved.
Step 3
a Replace the photoconductor unit.
b Print the document.
Is the printer still printing blank or white pages?
Contact
customer
support.
The problem is
solved.
Troubleshooting 161
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